Service Manager

Action Car and Truck Accessories is Canada’s only national automotive accessory retailer and distributor. We have 44 locations across the country and are growing every year….with us, you will find not a job, but a career. We offer competitive wages, full health and dental benefits, paid vacation and great employee discounts.

We are looking to add a Service Manager to our Moncton team! The Service Manager is responsible for overseeing day-to-day operations of the Action installation centre. They play a key role in managing staff, ensuring smooth workflow, and delivering exceptional customer service. This position requires excellent leadership and organizational skills. This role is in addition to key Accessory Specialist responsibilities.

Key Responsibilities:

· Aid in installation staff management.

- Recruit, train and supervise shop employees.

- Schedule staff shifts and allocate tasks.

- Provide guidance, support, and performance feedback.

- Resolve personnel issues and conflicts as they arise.

· Quality Control

- Ensure high-quality finished product by completing post inspections on work.

- Address customer inquiries, concerns and complaints.

- Ensure portal (Monday.com) is updated with all necessary vehicle/customer information.

- Ensure all pre inspections are completed and perform post inspections on all vehicles.

· Inventory Management

- Ensure product is staged for installers.

- Conduct regular inventory checks the day before appointments.

· Shop Layout/Cleanliness

- Maintain an appealing and organized shop layout.

· Sales and Revenue

- Update installers on revenue and efficiency targets.

- Monitor sales performance and develop strategies to meet targets.

· Operational Efficiency

- Monitor and manage daily shop operations.

- Ensure compliance with company policies and procedures (uniforms, professional installation, etc).

- Identify and implement process improvements.

· Health and Safety:

- Ensure shop is a safe and secure environment for employees and customers.

- Enforce safety protocols and policies (personal protective equipment).

- Ensure hoist and garage door maintenance is complete.

Qualifications:

· High school diploma or equivalent; bachelors degree in business or a related field is an asset.

· Experience in retail or manufacturing environment.

· Minimum 2 years experience in a supervisory role.

· Strong interpersonal and leadership skills.

· Excellent communication and customer service abilities.

· Knowledge of inventory management and basic financial principles.

· Proficiency in using relevant software and point-of-sale systems.

· Strong attention to detail and problem-solving skills.

· Flexibility in working hours, including evenings and weekends.

Please note the Service Manager typically works in a retail or manufacturing environment, which may involve standing for extended periods of time. This role may require working evenings, weekends and holidays depending on hours of operation.

To apply for this position, please contact Kristen Chamberlaine, via email or fax (506) 857-8366. Please quote 24-34ID in the subject line.

Job Types: Full-time, Permanent

Pay: $28.00-$30.00 per hour

Benefits:

• Casual dress
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Vision care

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (preferred)

Experience:

• Microsoft Office: 1 year (preferred)
• Supervising: 2 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person