Training and Change Management Leader

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About the role

Hybrid | Full-time | Senior Level

This role will oversee the training, communication, and change management activities for an Oracle ERP implementation affecting finance and supply chain functions within Canada. The role will be primarily responsible for coordinating with business and functional leaders, and ERP Project team to assess, develop and implement best practices for managing change required by the software implementation, executing training material and project communications, and contributing to a successful implementation of the software product.

Key Responsibilities:

• Coordinate with existing laboratory managers, regional business leaders, functional finance and supply chain leaders, and Oracle ERP (Fusion) project implementation team to develop and implement plans for organizational change management, user engagement, training, and communications for the successful implementation of the software solution.
• Meet with Business and functional leaders to identify the most critical aspects of the change that will be required, develop detailed plans and prioritization to address the largest challenges and opportunities within each phase of the project.
• Develop content for a Change Champion network for Finance and Procurement / Supply Chain (Requisitioning & Receiving) to ensure early engagement with participants to equip them with training materials to improve awareness of the project, provide feedback for improvements and observations during early testing and training, and support the implementation in the final stage.
• Develop overall training plan and approach for the project, develop training curriculum, recruit and build network of training leaders, deliver training content in a way that can be facilitated during initial launch of the project and utilized in a recorded way for future reference of the training material.
• Provide detailed project plans in line with the training and OCM approach and global implementation strategy, ensuring that any risks, issues, actions, and decisions are flagged appropriately. Report on status and progress.
• Provide introductory and project status update communications to the potential user community.
• Managing training participant scheduling, training session scheduling, and organizing physical / site resources to facilitate training program.
• Develop metrics to evaluate the training program’s effectiveness and report on the training program against metrics.
• Support the development of necessary procedures, guidelines and forms to facilitate use of the Oracle ERP software.

About you:

• Thorough knowledge of modern learning and development tools and technique
• Experience supporting cross-functional technology strategic programs from end to end.
• Experience working on large transformation projects in a fast-paced environment.
• Experience leading OCM workshops that lead to Stakeholder, Vision, Metric, Strategic, and Program alignment.
• Experience creating OCM plans that outline scope, schedule, roles and responsibilities, risks, and assumptions.
• Ability to develop strategic communication deliverables, facilitate training sessions, and deliver workshops for Client IT programs.
• Ability to create and adapt OCM materials in a variety of mediums.
• Oracle Cloud ERP (Fusion), Supply Chain Management, and Finance experience(s) across multiple implementation cycles and/or in multiple organizations strongly desired. If not Oracle, other ERP experience (i.e. SAP, Salesforce, Workday) is acceptable and required.
• Sharepoint, Microsoft Teams, PowerPoint, and other technology as needed to support the project training and communications
• Resourceful self-starter capable of producing quality work with minimal supervision required.
• Strong organizational skills with the ability to quickly adapt to and manage changing requirements and demands required.
• Excellent written and oral communication skills required, not only with the Oracle process teams but also with super-users, change agent networks, and end-users across global locations.
• Strong interpersonal skills for engaging with technology, support, and customer groups required. Must be able to translate technical information into a format the end-users can understand without losing the meaning.

Required Qualifications:

• 7-10 years of training, software implementation, change management or similar roles.
• BA or BS degree in Communications, Computer Science, Training, Business, or related field (preferred).
• Laboratory, Testing and Certification work experience is preferred.

Working at ALS

Our people are our most valuable asset and drive our success at ALS. We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.

Our benefits include:

• An estimated annum pay of $85,000 - $105,000 CAD at the time of posting. Individual pay is determined by factors such as job-related skills, relevant experience, education and/or training.
• Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs).
• Additional vacation days for years of service.
• Business support for education or training after 9 months with the company.
• Learning & development opportunities (unlimited access to e-learnings and more).

Please note: Benefits vary based on employee status.

About ALS

ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalized solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognized and valued.

Qualified candidates will be considered without regard to race, color, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, genetic characteristics protected by the law. We invite resumes from all interested parties, including women, Indigenous persons, members of minority groups, and persons living with disabilities.

ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.