Move Coordinator

About Us

For nearly 90 years, AMJ Campbell has been helping people and businesses move from around the corner, to around the globe. Over that time, our expert teams have provided specialized logistics, short- and long-term storage solutions and dedicated customer service to ensure that every move is executed seamlessly. Having performed over 1,000,000 moves, we have grown to become Canada’s largest coast-to-coast mover.

We are in search of talented, customer service focused individuals to join our growing team. Your career in the transportation and logistics industry awaits you at AMJ Campbell.

Roles and Responsibilities

• Answer phone calls, emails and website inquiries from customers to gather information regarding their move.
• Set up appointments with customers and corresponding sales representatives.
• Follow up with customers to ensure they are prepared for their move.
• Reconnect with customers post move to obtain feedback on our services.
• Sales support: assist sales representatives with customer inquiries and administration tasks.
• Data entry, administration work, scanning files, use of multiple software programs and other duties as assigned.
• Commercial move management: monitor commercial move needs, be in regular contact with our clients and operations team to ensure success of large projects.
• Customer service and claims support: assist clients with the claims process whenever damage occurs. Arrange for repairs or settlement offer when required.
• Executive assistant duties for the GM as needed (booking flights, completing registrations etc).

Qualifications

• Excellent English communication skills; visual, written and verbal; exceptional phone skills.
• Ability to produce a high-quality customer service experience, achieving consistent customer satisfaction while working in an emotional business.
• Capable of working within an extremely fast-paced environment and meeting tight deadlines while remaining detail oriented.
• General understanding of the Greater Toronto Area and basic geography knowledge would be an asset.
• Highly self-motivated and takes initiative.
• Exceptional teamwork skills.
• Sales experience is an asset.

Job Types: Full-time, Permanent

Salary: $52,000.00-$55,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (preferred)

Work Location: In person