Service Manager

The ideal candidate will provide and maintain excellent customer service and be the frontline service contact for our external customers. 

Responsibilities

• Lead and motivate a trained staff to provide quality service to all customers in a timely manner
• Serve as the key liaison to sales and management to ensure consistent customer satisfaction
• Provide status and service reports to recommend next steps to management
• The Service Manager is responsible for providing direction and leadership to the parts & service team in the fulfillment of delivery, orientation, and external service requirements for the company. Takes ownership, in a timely manner, of internal and external customer issues, customers’ service work, and follows problems through to resolution.

Qualifications

• High School diploma or equivalent, with a college or university degree preferred, or an acceptable combination of education and relevant experience. 
• 5 years' of experience either in technical support or service management
• Excellent written and verbal communication skills

Avro offers a competitive wage and benefit package, challenging work environment, and a strong commitment to continuous improvement and excellence. We continue to build a strong team that has depth in both personal leadership skills as well as industry related training and experience.

We thank all of those in advance for expressing interest in this position within our company, but only those candidates selected for further consideration will be contacted.