ADMN O 24R - Contract Performance Officer - Amended

A great opportunity to take the next step in your career

MINISTRY OVERVIEW

Dedicated to making life better for British Columbians, the Ministry of Citizens’ Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC, and delivers the digital face of government at www.gov.bc.ca. CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province’s real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities.

A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best.

JOB OVERVIEW

Facilities Contract Management (FCM) is a branch within the Real Property Division (RPD) of the Ministry of Citizens’ Services. RPD is authorized and mandated under the Public Agency Accommodations Act to provide a broad suite of real estate services to public agencies. RPD serves the accommodation needs of approximately 30,000 public servants in the British Columbia Public Service and many more in the broader public sector. The real estate portfolio has 17 million square feet of space, including 9.6 million in approximately 660 owned buildings and 7.4 million in approximately 1100 leased and managed buildings. The portfolio includes office space, court houses, health units, correctional centers, highways yards, forestry compounds, laboratories, warehouses, storage space and residences.

The Contract Performance Officer (CPO) plays a leading role in the day-today management and oversight of province wide outsourcing agreements for facilities management and the related services. The CPO monitors contract deliverables and ensures services and standards meet contractual requirements primarily through on-site inspections, process audits, comprehensive reviews through work order analysis, various data sources and systems and issues management.

The CPO supports and balances requirements of internal and external clients, the Division and Service Providers while upholding contractual requirements in a fast paced and evolving environment. Establishes and maintains relationships within the Branch, Division, clients, and the Service Providers through a variety of initiatives that impact the delivery of facilities management services. Uses sound judgement to resolve escalating issues and always maintains confidentiality on sensitive matters. Client relations, tact, diplomacy, and short-term planning are essential. Contributes to and reinforces triple bottom line outcomes of sustainability (economic, social, environmental, or ecological) to evaluate performance from a broad perspective to create value.

JOB REQUIREMENTS:

Education and Experience

• Post-secondary education in a related discipline (e.g., contract management, facility/property management, real estate, or public administration); OR a combination of education and training/experience in a related discipline (e.g., contract management, facility/property management, real estate, or public administration) may be considered.
• A minimum of 1 year of experience examining and reporting business data to develop recommendations for decision-making.
• A minimum of 2 years of experience establishing relationships and resolving problems with internal and external stakeholders.
A minimum of 2 years’ experience in contract monitoring including performing audits, data analysis, contract interpretation, and performance monitoring and measurement.

Preference may be given to applicants with one or more of the following:

• Experience monitoring the provision of outsourced Property Management services, including performance evaluations.
• Experience coordinating corporate initiatives requiring the involvement of multiple stakeholders including executive.
• Experience developing reports and presentations as a subject matter expert to support multiple stakeholders’ requirements.
Experience working with P3 partnerships (Public Private Partnerships).

PROVISOS:

• Valid Class 5 BC Driver’s License.
Travel is a requirement of the position.

For questions regarding this position, please contact Elena.Awchoula@gov.bc.ca

About this Position:
Amendment: April 2, 2024: Changed position title
1 permanent position available
The position will be located in Vancouver
Flexible work options are available; this position may be able to work up to 4 days at home per week subject to an approved telework agreement.
An eligibility list may be established to fill future permanent vacancies across the Ministry of Citizens’ Services.
Vancouver is a coastal city and major seaport on the mainland of southwestern British Columbia, Canada. The city has a population of over 630,000 and is the largest city in British Columbia. Metro Vancouver has a population of over 2 million people. That makes it the third largest metropolitan area in Canada.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

How to Apply:

Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible.

Additional Information:

A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.