Sales Manager

Job Summary:

Bel-Air Toyota is seeking a dynamic and experienced Sales Manager to oversee our new vehicle sales operations. The successful candidate will be responsible for managing day-to-day operations, ensuring effective use of our Customer Relationship Management (CRM) software, and guaranteeing prompt responses to all customer inquiries. This role demands a proactive leader with excellent communication skills, a keen eye for detail, and a passion for the automotive industry.

Key Responsibilities:

• Day-to-Day Operations Management:
• Supervise and manage the daily activities of the sales team.
• Develop and implement sales strategies to meet dealership goals.
• Monitor sales performance metrics and adjust strategies as needed.
• Ensure the showroom is well-organized and presentable at all times.
• Customer Relationship Management:
• Ensure all staff are effectively using the CRM software to track customer interactions, leads, and sales activities.
• Train and support sales staff in using CRM tools to maximize efficiency and customer satisfaction.
• Analyze CRM data to identify trends, opportunities, and areas for improvement.
• Lead and Inquiry Management:
• Ensure timely and professional responses to all chat leads, internet leads, phone calls, and customer inquiries in the showroom.
• Monitor and evaluate the quality of customer interactions and follow-ups.
• Develop and enforce standards for communication and lead management.
• Train sales staff on best practices for responding to leads and inquiries.
• Team Leadership and Development:
• Lead, motivate, and mentor the sales team to achieve their goals.
• Conduct regular performance reviews and provide constructive feedback.
• Organize training sessions and workshops to enhance the skills of the sales team.
• Foster a positive and collaborative work environment.
• Reporting and Analysis:
• Prepare regular reports on sales performance, CRM usage, lead conversion rates, and other key metrics.
• Present findings and recommendations to senior management.
• Use data-driven insights to inform decision-making and strategy adjustments.

Qualifications:

• Proven experience as a Sales Manager or similar role in the automotive industry.
• Strong understanding of CRM systems and their application in sales management.
• Excellent appraisal skills and knowledge of used vehicle market trends.
• Exceptional communication, leadership, and organizational skills.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Proficiency in MS Office and dealership management software.

Benefits:

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Professional development opportunities.
• Employee discounts on vehicle purchases and services.

Join Bel-Air Toyota and become part of a team that values excellence, teamwork, and customer satisfaction. We look forward to welcoming a new Sales Manager who will help us continue to grow and succeed.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Experience:

• Sales management: 2 years (preferred)

Language:

• French (preferred)

Licence/Certification:

• OMVIC (preferred)
• Driving Licence (preferred)

Work Location: In person