Account Development Manager

Overview:

We are seeking a dynamic Account Manager to join our team. The ideal candidate will be responsible for managing client accounts, developing new business opportunities, and ensuring customer satisfaction. As a specialist in business development, this role is expected to increase Brigholme’s market share and long-term customer satisfaction through extensive networking and research to generate new sales volume, and target account development and competitive account penetration. The Account Development Manager qualifies potential customers and convinces clients to buy furniture and services from the dealership. The position will be responsible for sales volume, margin percent and new business development goals on a monthly, quarterly and yearly basis.

Responsibilities:

• Represents Brigholme to create and retain positive and responsive image. Travels to meet face-to-face with end-user customers to lead account strategy efforts, conduct presentations, and propose product solutions.
• Develops and implements business and alliance plans for specific list of designated accounts and assigned new business target accounts to increase new business and expansion opportunities; holds herself accountable for achieving assigned goals and objectives.
• Closes small, medium, and large sales opportunities with target new and existing accounts.
• Probes customers for information to contribute to overall scope of project, meet customer needs, expand business, and allow Brigholme to identify areas where solutions package exists.
• Researches client's core business to completely understand client and market factors that impact client's business
• Acts as liaison between customer and Brigholme in problem-solving relative to high quality service coordination; monitors activities associated within those assigned accounts and communicates information as necessary to end-user customers and within Brigholme to maintain positive business relationships and meet project goals.
• Completes appropriate administrative tasks as required; keeps CRM current to produce accurate dashboard and forecasting reports.
• Networks extensively with local groups, organizations, and associations and is actively involved in community events in effort to build relationships, keep current with trends, and uncover opportunities that lead to sales prospects.
• Provides timely response to customer’s requests for products, services and/or information
• Maintains comprehensive understanding of customer’s needs, corporate goals, business practices and satisfaction/performance criteria
• Is responsible for all client relations and on-going relationships with client personnel, and client third parties (contractors, A&D firms, etc.)
• Ensures a responsible close of sale by obtaining signed sales orders (and terms & conditions, if appropriate), client purchase orders and deposits as required
• Stays involved throughout sale implementation to ensure that any bottlenecks or changes in scope are identified and resolved, and that both customer and dealership are satisfied
• Provides frequent and regular follow-up contact with customer regarding after sale services and information, including customer satisfaction
• Meets monthly, quarterly and yearly sales, margin and new business goals as set by the dealership and sales manager
• Is knowledgeable of dealership’s product lines—product features, application, technical capabilities, specification, etc.
• Has knowledge of office environment issues (ergonomics, technology integration and use, office productivity, etc.) and general business trends
• Presents new products and services to customer, and exposes customer to new opportunities to purchase goods and services from dealership
• Creates and delivers impactful specialized presentations to customers and influencers to position Brigholme and Haworth solutions.

Qualifications and Skills:

• Must have 5- 10 years’ experience within a business development or sales role, preferably within the office furniture or interior design industry
• Exceptional relationship management skills and the ability to build and grow connections with people of all types and backgrounds.
• Exceptional communication skills, both written and verbal, as well as listening skills
• Proven track record of meeting sales goals, developing business and closing deals.
• Strong networking and persuasion skills.
• Excellent presentation skills, with the ability to participate in public speaking engagements.
• Strong teamwork, analytical, and problem solving skills.
• Authorized to permanently work in Canada

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, marital status, ablebodiedness or gender identity.

If you are a motivated individual with a passion for driving sales, fostering client relationships, and achieving results, we invite you to apply for this exciting opportunity.

Brigholme Interiors Group is an equal opportunity employer and committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodations during any stage of the recruitment process, please notify Human Resources (hr@brigholme.com) and they will ensure the necessary steps are taken to accommodate your needs.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Education:

• Bachelor's Degree (preferred)

Experience:

• Sales: 5 years (preferred)

Language:

• English (required)

Work Location: Hybrid remote in Markham, ON L3R 0J3

Application deadline: 2024-07-01