Commercial Operations Specialist

POSITION SUMMARY

The Commercial Operations Specialist is responsible for driving operational excellence within the IV Drugs business by ensuring the day-to-day operations are running effectively and efficiently. They will also be responsible for supporting and leading commercial operations activities within the Marketing Department.

This role is highly interactive with key stakeholders across the organization.

PRINCIPAL ACCOUNTABILITIES

• Commits to being fully engaged, caring, and enthusiastic about the organization and its goals
• Commits to living the core Company values of

i. Customer Focus – We put customers first

ii. Quality – We demand excellence

iii. Integrity – We are trustworthy

iv. Collaboration – We work well together

v. Creativity – We deliver solutions

vi. Passion and Commitment – We care

• Adheres to corporate, regulatory and individual responsibilities supporting the Company’s quality management programs, supporting policies, procedures, work instructions, and relevant software (Documentum)
• Adheres to the Company’s commitment to and policy on Code of Conduct
• Adheres to organizational and individual health and safety responsibilities in the workplace
• Maintains up-to-date health and safety training
• Maintains up-to-date training designated for this position via Kabi LIFT Learning Management System and other position specific training as required
• Maintains up-to-date training documents for reporting positions via Kabi LIFT Learning Management System (LMS User'Curriculum Change Notice Forms, Training Documentation Forms, and On the Job Training Forms) and other position specific training, as required
• Proactively seeks opportunities to enhance key stakeholder experience by identifying ways to streamline and simplify processes
• Works closes with the supply chain and quality team to ensure product inventory is managed appropriately
• Review and advise on supply disruptions, allocation strategies, and inventory management
• Tracks and communicates new product launches and changes to internal and external customers
• Responsible for maintaining and updating external shortages reporting websites
• Tracks and reports on competitor shortages
• Actively participates in cross-functional meetings and provides direction on behalf of commercial team
• Builds and manages tools to encourage inventory predictability, accountability and accuracy.
• Help maintain Marketing Department policies, procedures, training manuals, and sales-related resource material
• Assists with the following product planning, forecasting and budgeting tasks:

o Analyzes market conditions, identifies opportunities and strategically grounded cost-effective tactics, forecast, budget and timelines

• Performs the following market research and analysis tasks:

o Identify sales trends and investigate root causes to help improve demand planning accuracy

o Monitors/reports on the activities of any new or existing competition

• Supports and liaises with field sales staff and management to monitor product sales for market planning and implementation
• Responsible for reviewing and approving KT when assigned
• Performs any other duties as assigned

QUALIFICATIONS

• A degree in business/marketing, science or related discipline
• Minimum of 3 years of experience in the pharmaceutical industry
• Well-developed capabilities in problem-solving and critical thinking
• High level of personal and professional integrity and trustworthiness with strong work ethic
• Strategic and creative thinker, strong business sense and financial skills
• Excellent analytical skills
• Excellent Excel skills; SAP experience is an asset

SKILLS

• Excellent communication skills (written and verbal)
• Excellent customer service skills and the ability to collaborate with all levels both inside and outside the organization
• Self-motivated and able to work with minimal supervision
• Strong attention to detail with the ability to multitask and handle fluctuating workloads
• Excellent organizational and problem solving skills
• Excellent continuous improvement skills
• Proven ability to adhere to standards and procedures and maintain confidentiality
• Strong time management skills with the ability to manage multiple priorities within given time frames

Fresenius Kabi is responsible for ensuring we can provide critical and lifesaving medical products and services to vulnerable members of our communities. We are committed to fostering a caring culture, a safe environment, and a healthy workplace for all employees. Everyone must follow safe work practices and comply with our health and safety policies.

The company is committed to meeting the accessibility needs of people with disabilities. Fresenius Kabi is dedicated to breaking down barriers to accessibility, preventing new barriers from arising and to meet the accessibility requirements prescribed by the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any time please contact us.