Job Posting for Operations Support Administrator - Summer Contract at Canada Guaranty Mortgage Insurance
Toronto/Hybrid: Requires a combination of time dedicated to working from the Toronto office and from a remote based work environment.
Summer Contract
KEY RESPONSIBILITIES
Follow-up on outstanding appraisal orders to ensure quick turnaround times.
Keep lenders updated on the status of appraisal orders.
Demonstrate superior customer service skills through telephone and electronic communications with industry partners, including lenders, brokers, and appraisers.
Support the Underwriting Team through special projects and other operational functions within the Underwriting Centre, as required.
Compile monthly reporting for internal customers.
Respond to ad hoc requests for additional reporting.
Provide general administrative services, as required.
Perform other duties and assist with special projects, as required.
KEY COMPETENCIES
Follow established processes and procedures, with attention to detail.
Demonstrate ability to manage time and work efficiently, multi-tasking effectively.
Work independently but know when to ask for assistance or clarification.
Monitor own work to ensure quality.
Project a professional, enthusiastic and respectful attitude toward customers, visitors and
internal staff.
Communicate effectively and confidently both verbally (including over telephone) and
in writing.
Exercise discretion and maintain confidentiality of information.
Fluency in both English and French would be a definite asset.
EDUCATION & EXPERIENCE
Currently enrolled in a post-secondary diploma or degree program.
Experience in administrative or customer service-related work would be an asset.
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