Transportation Specialist

Job Title: Transportation Specialist

Location: Vancouver, BC – Prince George, BC - Kelowna, BC or, Victoria, BC (Detailed office location information can be found by visiting this link: https://cancer.ca/en/contact-us)

Work Model: Hybrid Work Model

Salary Band: 4 ($52,000 - $63,000)

Full-time, 13-month contract

WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?

The Canadian Cancer Society works tirelessly to save and improve lives. We raise funds to fuel the brightest minds in cancer research. We provide a compassionate support system for all those affected by cancer, across Canada and for all types of cancer. Together with patients, supporters, donors and volunteers, we work to create a healthier future for everyone. Because to take on cancer, it takes all of us. It takes a society.

Help us make a difference.

COME AS YOU ARE

At CCS, we embrace everyone’s uniqueness and recognize the strength that lies in differences. We believe in the power of our collective potential and strive to achieve a more diverse, inclusive, and equitable workplace to empower and create opportunities for all. We welcome and encourage applications from all qualified candidates regardless of their gender, age, religion, race, ethnicity, and nationality. Particularly equity deserving groups, such as members of the BIPOC, and 2SLGBTQI communities, people living with disabilities, veterans, and anyone who may contribute to the further diversification of the Canadian Cancer Society. Together we unite and inspire all Canadians to change the future of cancer.

JOB OVERVIEW

The Canadian Cancer Society Wheels of Hope Transportation programs provide travel support to those across the country who require help reaching their cancer-related appointments. As a Transportation Specialist, you bring an expertise in working with a diverse population from a contact centre environment. Your background in community services, client support, evaluation and volunteer relationships will lead to success. While ensuring compliance of established program processes, the Transportation Specialist will support the Wheels of Hope Transportation Program to deliver exceptional customer service to both internal and external stakeholders. This position will work as part of a team supporting staff and volunteers based in multiple locations across the country.

WHAT YOU’LL BE DOING:

• Provide exceptional service to clients and healthcare providers looking for travel or financial support to offset travel costs
• Evaluate most appropriate services for clients and complete all program registration services including information gathering, acceptance, fee collection and, when required, compassionate assessments
• While maintaining a welcoming environment for clients on the phone, input accurate client, and if required appointment data, into the transportation software
• Ensure all client and caregiver transportation data continues to be current and complete
• Facilitate financial transactions including both registrations and volunteer billing ensuring all privacy and financial policies are strictly monitored and adhered to
• For the driving program evaluate, accept, or decline all trip requests
• Produce efficient and effective schedules, minimizing the number of trips not provided
• Ensure volunteer information is up to date and availability is confirmed on regular basis
• Respond to various operational issues including re-assignments, delays, cancellations, and complaints
• Seek continuous improvement for all processes pertaining to the three Wheels of Hope programs
• Maintain and communicate current information about treatment facilities in order to support a positive experience for clients
• Ensure client confidentiality
• Highlight for clients, caregivers and health providers other services available including but not limited to the Cancer Information Healthline, CancerConnection, and the Community Services Locator
• Ensure awareness of and referral to CCS Story-Centre to highlight appropriate client or volunteer experiences
• Work in compliance with the provisions of the Occupational Health & Safety Act and its regulations
• Actively contribute to our culture of justice, belonging, equity, diversity, and inclusion by ensuring that all staff feel represented and heard regardless of their gender, age, religion, ethnicity, and nationality or race.
• Other duties as assigned

QUALIFICATIONS:

• Post-secondary education and a minimum 2-years related experience in a client focused/fast paced environment, or the equivalent combination of education and experience
• Ability to deal with competing priorities, high volume of work, and tight deadlines.
• Highly skilled at telephone-based interactions focusing on active-listening and not visual cues to help guide the call to a successful conclusion
• Must be empathetic, compassionate, a good listener and be comfortable responding to highly emotional situations
• Excellent interpersonal, organizational and customer service skills
• Always maintain confidentiality, exhibit discretion where appropriate
• Proficient in database applications
• Advanced geographic knowledge
• Knowledge of the regional hospital systems an asset
• Ability to communicate in languages other than English is an asset.
• This role is expected to work in the office some days once the offices reopen.

WHAT YOU CAN EXPECT FROM US:

CCS offers meaningful opportunities to help make a difference in the lives of Canadians with cancer, their caregivers, families and communities. We are committed to building an inclusive community for our employees by highlighting their unique experiences. We value diverse skills and strongly encourage applications from all qualified candidates. CCS is dedicated to fostering a culture that is inspiring and exemplifies our core values:

COURAGEOUS UNITED CARING RIGOROUS

In return for your skills and dedication, we offer an attractive compensation package that encompasses a competitive salary, excellent benefits, which include paid parental leave, paid family sick time and health insurance, and the opportunity to have a rewarding employment experience where your contributions can make a true difference every day.

HOW TO APPLY:

Qualified candidates are invited to submit their resume, cover letter and salary expectations.

We thank all candidates for their interest and advise that only those selected for an interview will be contacted.

OTHER INFORMATION:

CCS is committed to employment equity and encourages applications from all qualified candidates. In accordance with the local provincial Accessibility Act, accommodation will be provided as requested throughout the recruitment process. We want to make the interview process a great experience for you!

Please note that in keeping with the mandate of CCS to model and promote healthy lifestyles, employees are not permitted to smoke in or about CCS premises or while carrying out CCS business.

As an employer, occupational health and safety legislation requires that we protect our workers from health and safety risks in the workplace. CCS has implemented a mandatory vaccination policy requiring that all staff who work in any of our physical workplaces must be fully vaccinated against COVID-19. All employees will need to attest to their vaccination status through a secure online form or automated applications. Reasonable accommodation and remote working will be discussed on a case-by-case basis.

Privacy Disclosure

We collect your personal information through forms, by phone or in person to evaluate your candidacy for the role(s) you have applied for, to contact you regarding your candidacy, and to generate recruitment-related reports. If selected for a position at CCS the information provided will be used for the purposes of pre-employment checks and added to your employee file. We may share your personal information with third parties, including recruitment consultants, within or outside your province or territory or outside Canada to carry out the purposes identified above, or as required by law. We may contact you by mail, email, phone or text. You can exercise your right to access your information or have it corrected, unsubscribe from communications or withdraw your consent by selecting these options within the ADP system, or by contacting privacy@cancer.ca. For more information about our privacy practices, visit cancer.ca/privacy.

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