Inside Sales Associate

INSIDE SALES ASSOCIATE

Come join the largest supplier of automation and reliability solutions in our region. Discover what we can offer you and be the voice that cultivates innovative ideas To Help Industry Thrive in Eastern Canada.

SOUNDS EXCITING? JOIN US

As an Inside Sales Associate, you will play a pivotal role in driving the success of our sales team and contributing to the growth of our company. Your primary responsibility will be to connect with existing customers, understand their needs, present our products or services in a compelling manner, process customer orders, conduct level 1 quoting and sales contracts. You will be an essential link between our company and our valued clients, ensuring exceptional customer experiences and building long-lasting relationships.

What You Bring To The Table

• Update customer information and manage the sales pipeline using CRM software or other tools.
• Keep accurate records of sales interactions.
• Process customer orders promptly and accurately. Ensure that all order-related information is entered into our systems correctly, including product details, pricing, and delivery instructions.
• Support and maintain sales, goals, and standards as communicated by the sales/operations manager.
• Update notes on customer sales as needed to keep other sales associates informed.
• Work with sales team to ensure customers receive accurate quotes and product/service information.
• Communicate with potential customers to understand their requirements. Communicate product availability, lead times, and any relevant details to customers.
• Answer their queries and provide product information in a clear and persuasive manner.
• Highlight the unique features and benefits of our products/services to potential clients.
• Establish and nurture strong relationships with customers, becoming their go-to resource for order-related inquiries, updates, and support.
• Foster loyalty and repeat business through exceptional customer service.
• Provide valuable feedback from customer interactions.
• Ensure a seamless customer experience throughout the sales process.
• Stay updated on industry trends, market conditions, and competitor activities.
• Continuously enhance your understanding of our products/services.
• Stay informed about new features, improvements, and updates.
• Provide on-the-job training to new sales employees.
• Collaborate closely with the sales team to facilitate the smooth processing of orders.
• Provide exceptional customer service by addressing order-related issues promptly.
• Assist customers with their search for specific products.
• Generate sales from new and existing customers.
• Learn and know the products and the customers.
  
  

Essential Skills And Qualifications To Be Successful

• DEC all disciplines acceptable – preferably in a technical field (or equivalent experience)
• Microsoft Office Suite (Intermediate)
• Enterprise Resource Planning (ERP) (Intermediate)
• Customer Relationship Management (CRM) Software (Intermediate)
• French and English
• 2-3 years' experience in a administrative or customer service role with strong use of systems
• 1-2 years' experience in an inside sales role, an asset
  
  

WORK LOCATION: Kirkland, QC

About Us

Laurentide’s purpose is To Help Industry Thrive in Eastern Canada. More than words, our values compel us to think differently, to act with integrity and to shape our future according to them. It is through Customer Centricity, Collaboration, People Matter, Hunger & Passion, Health, Safety & Environment and lastly Trust & Reliability that we: Empower People. Advance Industry.

In accordance with Bill 96, this job requires English proficiency to serve clients in Atlantic Canada and interact with US suppliers, ensuring effective communication and operational efficiency.