Customer Service Assistant

Department: Createify Form

Location: Halifax- NS

Compensation: $17.45 - $24.00 / hour

Description

Job Title: Customer Service Assistant

Location: Halifax, NS

Employment Type: Full-time

Reports To: Customer Service Manager

Job Summary:

As a Customer Service Assistant, you will be the first point of contact for customers, providing exceptional support and ensuring customer satisfaction. Your primary responsibilities will include answering inquiries, resolving issues, processing orders, and maintaining a high level of professionalism and product knowledge.

Key Responsibilities

• Customer Support: Respond to customer queries via phone, email, and live chat, providing timely and accurate information.
• Issue Resolution: Handle customer complaints and troubleshoot issues, ensuring resolution in a professional and empathetic manner.
• Product Knowledge: Stay updated on company products, services, and promotions to provide accurate and helpful information.
• Follow-Up: Ensure customer follow-up after inquiries to confirm satisfaction and resolution.
• Record Keeping: Maintain detailed records of customer interactions and transactions, including inquiries, complaints, and feedback.
• Team Collaboration: Work closely with other departments such as Sales, Shipping, and Product Teams to ensure smooth customer experiences.
• Feedback Gathering: Collect customer feedback and provide recommendations for improving service and operations.
  
  

Skills, Knowledge And Expertise

• Communication Skills: Excellent verbal and written communication skills, with a strong ability to listen and empathize with customers.
• Problem-Solving: Strong troubleshooting skills and the ability to resolve issues quickly and efficiently.
• Organizational Skills: Attention to detail with excellent time management skills.
• Technical Skills: Proficiency with customer service software, Microsoft Office, and data entry.
• Team Player: Ability to work well within a team and handle stressful situations professionally.
• Adaptability: Flexible and able to handle changes and unexpected challenges effectively.
  
  

Benefits

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and growth.
• Creative and collaborative work environment.