Employee Service Rep

Posting End Date

October 04, 2024

Employee Type

Temporary (Fixed Term)-Full time

Union/Non

This is a non-union position

Are you an aspiring HR professional? If you have a positive demeanour with a high level of professionalism, we have an opportunity for you!

As an HR Employee Services Representative, the main responsibility in this role is to provide outstanding customer service to employees, in a fast-paced high-pressure service centre environment. Specific accountabilities include answering inquiries, researching and resolving payroll, benefit, pension and workforce information issues, through the case management system. If this role sounds exciting and you want to join a top performing team, apply now!

What You Will Do

• Proficiently answer inquiries from employees; investigate, problem-solve and resolve within SLAs.
• Investigate and resolve sophisticated issues (e.g. missing time, leave issues, vacation balance discrepancies).
• Examine individual pay, pensions and benefits plans & explain any discrepancies.
• Point of escalation for managers and directors displeased with policies or procedures.
• Be willing to tackle new challenges while developing strong communication links with respective partners to improve service.
• Build and maintain positive relationships within the team and with internal key partners.
• Troubleshoot and resolve Performance Management, Learning Management System, Recruiting and Health Services inquiries.
• Document and revise procedures that improve service delivery with the approval of the MyHR Services Manager.
• Make evidence-based policy improvement suggestions based on employee feedback.
  
  

Who You Are

• 2 years’ experience or more in an HR support role preferred with College diploma in an HR-related field required (relevant bachelor’s degree preferred).
• Proven customer service skills and diplomacy required, including appropriate telephone and email etiquette.
• Proficiency in written and spoken English required (bilingual French/English candidates will be given preference).
• Related HR designation preferred (benefits or pension related, or CPHR).
• Experience working with Workday & Neocase preferred.
• Ability to work optimally within a diverse community.
• Proficiency to respond to routine customer service calls & emails.
  
  

Enbridge Flex-Work Program

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, and the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option or combination of options. #joinourteam

Diversity and inclusion are important to us. Enbridge is an Equal Opportunity and Affirmative Action Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.
  
  

To learn more about us, visit www.enbridge.com