Job Posting for technical support supervisor at Evident IT Inc.
Education:
Expérience:
Education
College/CEGEP
Work setting
Help desk
Tasks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Perform Web-server backup and recovery operations
Provide customer service
Communicate technical problems, processes and solutions
Supervision
3-4 people
Computer and technology knowledge
MAC
Networking software
Networking hardware
File management software
Security software
Database software
MS Office
MS Windows
SQL
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Tight deadlines
Attention to detail
Sitting
Personal suitability
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Team player
Screening questions
Are you currently a student?
Are you currently legally able to work in Canada?
Experience
1 year to less than 2 years
Health benefits
Disability benefits
Health care plan
Durée de l'emploi: Permanent
Langue de travail: Anglais
Heures de travail: 30 hours per week
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