Reservations Agent

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Embrace the alpine warmth surrounded by pristine Canadian wilderness In Whistler, home to North America’s largest ski resort, experience the best of alpine living through world-class ski runs, epic mountain experiences and an upbeat village. When the snow melts, the area becomes a playground for mountain bikers, zip-liners, hikers and adventurers. After an adventurous day, tuck into a meal at SIDECUT Steakhouse, where innovative creations match the seasons, or enjoy the après vibe in the warmth of Braidwood Tavern. Looking to recharge? Visit the Spa or take a dip in our heated pool, with a spectacular backdrop of the mountains and an invigorating dose of fresh alpine air. Join Our Team Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as a Full-Time Seasonal Reservations Agent. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance. Hourly Wage: $23.50 - $25.00 Your job: Capture sales from in-coming reservations calls, coordinate details of each reservation, and complete internal reservation forms. Run daily reports for department, operational departments, Sales & Marketing, General Manager, and Department Head. Process internal reservations, management reservations, reservations from the Central Reservations Office, employee complementary room request, group blocks travel agent discount Handle guest complaints in accordance with policy. Process WRO, Trust, Internal Reservations, and FIT reservations. Call to confirm and/or guarantee non-guaranteed reservations and clear waitlisted reservations. Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests. Inform Manager of any Special Attention and VIP guests. Obtain arrival times for VIPs or Special Attention guests. Monitor Front Desk reservations made the night prior and address any reoccurring issues. Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival. About You: 1-2 years working in hotels or customer service. Previous experience with Opera PMS preferred. Must have excellent verbal and written skills in English. Strong phone skills needed. Excellent commitment to service and teamwork. Great attention to detail and the ability to work in a fast-paced environment. Ability to work in Canada. As our hotel is open 24/7, 365 days a year, we expect our service staff to be flexible in working mornings, evenings, weekends, and holidays. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. What’s in it for you: Access to affordable shared staff accommodation Employee theme recognition days and events - Employee of the month, Years of service celebrations, birthday events, etc. Complimentary meal per shift in our employee dining room Paid time off; vacation days and additional floating holidays per year Excellent training and development program Discovery Nights at Four Seasons worldwide Learn more about what it’s like to work for Four Seasons: http://fourseasons.com/careers https://www.linkedin.com/company/four-seasons-hotels-and-resorts https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s Learn more about Four Seasons Whistler on Social Media: Instagram: @FSWhistler Twitter: @FSWhistler Facebook: https://www.facebook.com/FourSeasonsResortWhistler/ We look forward to receiving your application! *Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.