Customer Service Representative

Overview
We are seeking a Customer Service Representative to join our small team. The ideal candidate will have pet care experience and knowledge of canine and/or feline nutrition. Previous retail experience is an asset. Must have a passion for providing exceptional customer service, and excellent communication skills are critical.

Responsibilities and Requirements

- Have an energetic and positive vibe!

- Be polite, respectful & trustworthy
- Respond to customer inquiries via phone, email, and in-person in a professional manner
- Have a passion for learning about products we offer
- Process orders, returns, and exchanges
- Resolve customer complaints in a professional manner
- Be able to lift 40lbs and stand for long periods of time

- Restocking of shelves

- Receiving deliveries accurately and efficiently

- Maintaining a clean and organized store and working environment
- Collaborate with the team to meet customer needs

- Be committed, reliable, flexible and self-motivated.

Experience & Required Skills:
- Animal care and basic understanding of canine and feline nutrition

-Strong ability to analyze customer needs and recommend appropriate solutions
- Excellent sales and customer service skills
- Proficiency in English
- Outstanding communication skills, both verbal and written
- Proper Phone etiquette

- Retail experience using a POS system

Join our team and enjoy a dynamic work environment where your dedication to customer satisfaction is valued!

Job Type: Full-time

Pay: From $16.55 per hour

Expected hours: 30 – 44 per week

Benefits:

• Discounted or free food
• On-site parking
• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Education:

• Secondary School (required)

Experience:

• Customer service: 3 years (required)

Language:

• English (required)

Location:

• Oakville, ON L6M 3G3 (preferred)

Work Location: In person

Expected start date: 2024-08-06