Systems Analyst

At Gowling WLG, our dedication to excellence and quality service begins with our people. As a global law firm with offices across Canada, the U.K., Europe, the Middle East and Asia, we pride ourselves on sourcing and retaining top talent who bring energy, passion and commitment to the delivery of outstanding client service.

Employee satisfaction is important to us. We work hard to ensure that our people are motivated, engaged and empowered. We are guided by our firm’s Core Values - The Power of Teamwork, Always Striving to be Better, We all Bring Something Different - in all that we do.

Diversity, equity, and inclusion are an integral part of our firm’s core values. We are always striving to build a more equitable, engaging and rewarding workplace by attracting and retaining talented people from a diverse range of backgrounds, cultures and experiences. Our aim is to help everyone reach their full potential and achieve their personal and professional goals.

Our diverse group of legal professionals, law students, law clerks, paralegals, legal administrative assistants and business services team members work together, and are respected and valued for their individual contributions.

PROFILE

We are currently recruiting for a Systems Analyst who is energetic, detail oriented and highly organized to join our fast-paced IT team. This position will be responsible for administering aspects of the local area networks, storage, servers, support, and for analysis, design, maintenance and security with respect to all aspects of the Canada wide IT infrastructure.

As a key member of the Information Technology Infrastructure Operation’s team and working with existing Team Members, the Systems Analyst position is responsible for national Information Technology (IT) telecommunications and Storage solutions for all Canadian offices and is very diverse in the areas of responsibility. Working closely with Manager Infrastructure Operations Canada, the successful candidate will assist in the delivery and design of the Canadian telecommunications & storage operations and work on day-to-day issues, including hands-on delivery and projects.

RESPONSIBILITIES

Responsibilities may include, but are not limited to the following:

• Initial set-up and monitoring of network shared directories
• Deploy, maintain, and monitor Internet links, Wide Area Networks (WAN), Local Area Networks (LAN), SDWAN distributed within Gowling WLG Canada in conjunction with service providers.
• Assist with the implementation of standard processes and procedures to support Canada wide operations.
• Monitor and maintain office networks, storage and other system accounts, including performing daily, weekly and monthly checks on the infrastructure, i.e. network security and technical problems, monitoring disk space, memory, percentage utilization, servers, in accordance with the Firm’s policies and procedures.
• Recommend hardware and software upgrades and make recommendations regarding network growth, including preparing and conducting software deployment and update network utilities/software ensuring patches, files etc. are current.
• Schedule all maintenance and ensure users are given suitable notice.
• Update all infrastructure utilities/software ensuring patches, files etc. are current.
• Maintain and update infrastructure documentation for Firm systems
• Assist in monitoring and maintaining remote communications, wide-area facilities, Backup, cloud, and e-mail services.
• Participate in and/or lead IT projects; assist in the managing of projects including, creation of project charters, scope and deliverables, estimation of effort, costs and resources, scheduling, and communications.
• Provide 3rd level user support on a priority basis, including Service Desk and technical support services with other members of the IT team
• Participate in an On Call rotation for 24/7 infrastructure support
• Any other duties as required.

QUALIFICATIONS

• University degree in information technology or diploma of collegial studies in computer science/networking or security or relevant experience.
• Ability to communicate effectively and clearly with other Firm members, with the aptitude to take care of clients’ needs in a professional and courteous manner
• CCNA or CCNP certification with experience.
• Excellent knowledge of the various routing protocols such as EIGRP, BGP, and OSPF
• Possess strong planning, analytical, and conceptual skills.
• Knowledge of scripting, desktop management tools, and email systems would be an asset.
• Knowledge of Cisco network hardware, NetApp storage, Microsoft Windows Server OS’s, Cisco Server hardware, and VMware virtual environments.
• Ability to handle confidential information and use good judgment.
• Flexibility to provide after hours support is required. Travel to other offices and the data centre is a possibility
• Knowledge of legal industry and technology, an asset.
• Possess confidence, courage and enthusiasm to drive business change
• Ability to communicate effectively with other Firm members, with the aptitude to take care of clients’ needs in a professional and courteous manner.
• Capacity to work independently, as well as in a team environment.
• Able to prioritize and to redefine priorities when necessary.
• Handle stress in a business-like manner.
• Critical-thinking, problem-solving and time-management skills.
• Bilingualism (French/English) an asset.

Gowling WLG employees benefit from a hybrid work environment.

Not sure if you meet all the requirements? If you are excited about this opportunity but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Gowling WLG is dedicated to building a diverse and inclusive workplace. If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.