IT Support Technician

for Field Service Technician

$18–$35 an hour - Part-time, Fixed term contract

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Here’s how the job qualifications align with your profile.

Certifications

CompTIA A

Part-time

Fixed term contract

Shift and schedule.

Great River is a leading provider of innovative IT solutions tailored to meet the evolving needs of businesses across various industries. With a focus on cutting-edge technology and customer-centric approach, we deliver comprehensive IT services ranging from software development and cybersecurity to cloud computing and digital transformation strategies.

Full job description

Field Service Technician (Independent Contractor)

Are you looking for additional revenue or to establish and grow your business based on your availability?

**This role is on call/piece work and service level varies based on demand**

We currently require Contractor/incorporated or sole proprietor service providers who are reliable and enthusiastic with a commitment to deliver exceptional customer service to our clients.

Job Summary

The ideal candidate will be responsible for installing, repairing, and maintaining desktop/laptops, point of sale equipment and peripherals, printers, monitors, entertainment systems etc.

Perform hardware break-fix services on PCs, laptops, network printers, servers, etc.

Perform IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, POS devices, etc.

Handle software installation/support/upgrades.

Perform deskside support services installing and troubleshooting hardware, software, and network-related issues.

Perform basic LAN and internetworking related activities.

Respond/update/close calls from the National Dispatch/Call Management Center.

Perform warranty service calls for both commercial and residential clients.

Perform other types of service calls from our Dispatch/Call Center as required

Certify/upgrade skillset as required when new customers or technology is introduced.

Knowledge, Skills, and/or Abilities Required:

• Have 2 - 3 years of IMAC (installs, moves, add, changes) services relating to laptops, printers, POS devices, etc.
• Have 2 - 3 years of break-fix experience.
• Have 2 - 3 years of deskside support experience.
• Have 2 - 3 years of printer experience.
• Must be able to pass a criminal background check
• Must have a minimum of an IT diploma from a recognized school
• Must have a valid driver’s license and access to a reliable vehicle at all times
• Must have exceptional customer service skills
• Must have good communication skills
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP).
• Must be available to work flexible work schedules
• What’s in it for you?

Flexibility

Prompt payment.

Training

Skills and experience upgrade

IND2

Do you have a reliable vehicle and valid driver’s license?

Are you fluently bilingual in English and French?

Experience:

IT Field Service: 1 year (preferred)

Work Location: On the road

Job Types: Full-time, Part-time, Permanent, Fixed term contract, Casual, Seasonal, Freelance, Apprenticeship, Internship / Co-op

Salary: $18.00-$41.81 per hour

Expected hours: 10 – 40 per week

Benefits:

• Flexible schedule
• Language training provided

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Application question(s):

• Have 2 - 3 years of IMAC (installs, moves, add, changes) services relating to laptops, printers, POS devices, etc.
• Have 2 - 3 years of break-fix experience.
• Have 2 - 3 years of deskside support experience.
• Understanding of business-class hardware (Lenovo, Dell, HP, APPLE)
• Extensive knowledge of computer parts and accessories
• Ability to perform troubleshooting for a range of technical issues

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person