Regional Security Installation & Operations Manager

We are looking for a customer focused Branch Service Installation & Operations Manager to join our Management team! If you are entrepreneurial in spirit, you possess strong leadership skills and enjoy leading team to achieve their best performance, you’ll thrive with us! We are looking for a business leader with passion, energy and with the motivation deliver in a fast-paced Field Service and security technology project environment.

If you have a flare for delivering superior customer service and a passion for creating a safer world, you’ll fit right in!

Branch Manager duties will include:

· Managing the overall operations of the branch and deliver P&L performance to plan and forecast.

Technical leadership of teams in an electronic security and or locksmithing in a fast paced customer centric environment.

· Be the business leader in this region, professionally representing the Gunnebo Canada team to the regional and national customer base.

· Providing operational service leadership to branch staff – ensure all personnel understand the Company mission and objectives and work towards that common goal, be a Role Model – set an example by following all Company procedures and policies.

· Deliver best in class customer service to all accounts by providing new solutions that are applicable to client needs and add value.

· Planning and organizing branch to fulfil sales, profit and company objectives.

Complete service reports to allow for accurate invoicing and job cost tracking.

· Ensuring customer service levels are met.

· Carry out supervisory responsibilities in accordance with the Company’s policies and applicable laws. Responsibilities include interviewing; hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

· Lead the development of technical capability and teams skills development in line with business growth plans.

· Oversight and Management of the subcontract partner network.

· Oversight of Invoicing and costing responsibility.

· Oversight and review of all accounts payable invoices prior to submission.

· Completion of various Management Reports as required.

· Direct support of Accounts Receivable outstanding issues for the branch.

· Stay up to date with external and internal developments within the industry.

· Support sales team in their efforts to grow the business aligned with operations capability.

· Identify new market segments and accounts which fit Gunnebo’s regional customer profile leveraging existing relationships where possible.

· Other duties as assigned.

Qualifications:

• Minimum three - (3) years’ people management experience in a security service driven environment.

· A technical background or leadership of technical support teams in electronic security and or locksmithing would be an advantage.

• University or college degree/diploma in Business (an asset).
• Demonstrated ability to deliver business performance results within a highly competitive market.
• Excellent client facing skills and a devotion to superior customer satisfaction.
• Proven ability to lead and positively motivate people.
• Proactive; action oriented, diplomatic and resourceful.
• Excellent verbal and written communication skills.
• General business Acumen and Financial literacy.
• Hands on knowledge and experience working with a field service organisation in a dynamic fast paced environment.
• Confident in leading a team of successful Service Technicians, with a focus on engagement, high performance and quality customer service.
• Ability to work in a team environment with piers and other leaders across the organizational functions to deliver positive business results.

Please note: Gunnebo provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or medical need, please contact the HR Department so that arrangements can be made for the appropriate accommodations.

***Must be located in Canada to submit your resume. We are unable to accept overseas applicants at this time.***

Job Types: Full-time, Permanent

Benefits:

• Automobile allowance
• Casual dress
• Company events
• Disability insurance
• Employee assistance program
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (preferred)

Ability to Commute:

• Woodbridge, ON L4L 8M1 (required)

Work Location: In person