Manager, Digital Services

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Within ICBC you'll find an innovative and stimulating environment. If you’re passionate about software development practices, helping organizations adopt new technologies and leading, defining and guiding them through to execution, then take this opportunity to learn more about ICBC and see how you can become a valuable part of our team.

Reference Number: 816

Posted Date: Feb 28, 2024

Employment Type: Permanent Full Time

Hours of Work: 7.5 hours per day - 5 day week (M-F)

Work Arrangement: Hybrid 8

Salary Range: $116005.50 - $145021.50 Annually

Location: North Vancouver, British Columbia, Canada

As a Manager, Digital Services, you will manage a team to support a diverse application portfolio. You will also be leading cross-functional application teams to deliver and operationally support digital solutions through all phases within Disciplined Agile Framework in alignment with ICBC's business strategies and priorities.

Position Requirements

• A minimum of 3 years experience managing cross-functional teams and in all aspects of people management (coaching, development, performance management)
• At minimum of 3 years experience designing and implementing digital solutions, some examples include web portals, authentication, contact centres, document management, and process automation.
• Experience in delivering digital channels with cloud-base solutions (e.g. chatbots/live chat, mobile applications, SMS, web content management, and portals).
• Experience in the planning and delivery of digital solutions, with proven project management skills (e.g. planning, tracking, monitoring, budget).
• Knowledge and experience implementing some of the following technology solutions: Contentful for web content management, SharePoint and OpenText for document management, Kofax for document capture, and Automation Anywhere and Blue Prism for RPA.
• Knowledge and experience in user centric design, machine learning, cloud and modern development practices (e.g. DevOps).
• Highly effective communicator with excellent interpersonal, presentation, facilitation, negotiation skills, and presentation and facilitation skills.
• Degree in Computer Science, Engineering, or related field.

You are an insatiable learner and thoughtful people leader whose knowledge of best practices, emerging trends and changes will play a key part in your success in this role.

This role requires you to:

• Lead agile delivery teams to enable organizational change through technology innovation and deliver value to business operations;
• Ensure projects, releases, feature upgrades, and maintenance fixes are delivered on time;
• Establish and maintain trusted relationships with business and IT and other corporate stakeholders, collaborating with stakeholders to ideate and experiment with new technology to solve business problems;
• Lead and build a high-performance team, provide inspiration and foster innovative approach to problem solving.
• Stays informed of trends in both technology and insurance industry.
• Be a pragmatic visionary who can translate business needs into innovative technology solutions that scale both technologically and operationally.
• Consult, communicate, and collaborate with various teams, (IT, business & 3rd party vendors) to ensure seamless integration of new solutions with timely and quality deliverables, meeting or exceed performance levels for stable operations.

Position Information:

ICBC provides comprehensive and flexible benefit coverage to all eligible employees including a defined benefit pension plan, 4 weeks’ vacation and 3 Wellness Days

• Three options of health and dental coverage. Two of those options fully paid by ICBC and with access to Flex credits.

• 100% employer paid life insurance, long term disability and travel insurance.

• Sick leave plan – 100% of pay for a period of a maximum of 8 weeks plus 85% of your pay for a subsequent period of up to 9 weeks.

• Additional optional insurance coverages.

• Defined Pension benefit plan.

Only candidates legally entitled to work in Canada will be considered for this position.

About us:

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Work arrangements defined:

• Resident – you will work at your primary in-office headquarters on all scheduled workdays.
• Hybrid 8 – you will work a minimum of 8 days per month at your primary in-office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.
• Hybrid 10 – you will work a minimum of 10 days per month at your primary in-office headquarters (typically one week in/one week out or up to 3 days per week). The remaining days will be remote within British Columbia.
• Mobile – you will work remotely or in the field on scheduled workdays within British Columbia, with the requirement to be at your primary on-site headquarters by exception only.

Job Types: Full-time, Permanent

Salary: $116,005.50-$145,021.50 per year

Benefits:

• Dental care
• Extended health care

Schedule:

• 8 hour shift

Work Location: In person