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customer service agent

Infra Pipe Solutions Ltd
Mississauga, Ontario Full Time
POSTED ON 3/19/2024 CLOSED ON 4/23/2024

Job Posting for customer service agent at Infra Pipe Solutions Ltd

  • Work Term: Permanent
  • Work Language: English
  • Hours: 37.5 hours per week
  • Education: College/CEGEP
  • Experience: 3 years to less than 5 years

    • Work setting

  • Relocation costs not covered by employer
  • Industrial

    • Tasks

  • Answer written and oral inquiries
  • Access and process information
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Explain the type and cost of services offered
  • Maintain records and statistics
  • Maintain and manage digital database
  • Answer clients' inquiries and provide information

    • Computer and technology knowledge

  • Database software
  • Internet
  • MS Excel
  • MS Outlook

    • Security and safety

  • Criminal record check
  • Reference required

    • Transportation/travel information

  • Own transportation
  • Public transportation is available

    • Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Tight deadlines

    • Personal suitability

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Initiative
  • Judgement
  • Ability to multitask
  • Dependability
  • Honesty
  • Quick learner

    • Screening questions

  • Are you currently legally able to work in Canada?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?

    • Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage

    • Financial benefits

  • Group insurance benefits
  • Life insurance
  • Pension plan
  • Registered Retirement Savings Plan (RRSP)

    • Long term benefits

  • Long-term care insurance

    • Other benefits

  • Free parking available
  • Learning/training paid by employer
  • Travel insurance
  • Wellness program

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