UX Analyst

Who needs insurance? Everybody. That keeps us busy. Very busy. At the Intact Lab, we use machine learning, data science, software engineering, AI, agility, UX and design thinking to transform the customer experience for millions of Canadians.

Join our team and get ready to explore, take risks, make mistakes, and learn all day, every day. We’ll support your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Ready to make your mark?

About the role

Our growing team is looking for a UX Analyst!

As a UX Analyst, you will bring your business and system understanding and human-centred approach to our products and services. You're an expert facilitator who collects requirements from a user perspective, you like to identify how data and processes can be improved to generate efficiency, and you are comfortable collaborating with multiple experts in a large company. Your quest is to demystify complex problems to conceive and help bring delightful digital experiences across employee journeys to life.

As a member of our Enterprise UX team, you will participate actively in the design process: working with stakeholders from the earliest stages of discovery, using design-driven methods to shape how we understand problems, and developing insights and recommendations in collaboration with the UX experts to deliver second-to-none employee solutions. You will establish a common understanding of requirements among stakeholders, identify potential risks and create documentation to ensure organizational buy-in, alignment, and knowledge transfer - to elevate and transform our products and experiences.

What you’ll do here:

• Create and facilitate workshops to engage stakeholders and gather requirements with a user-centered mindset.
• Collaborate with UX designers to document and communicate requirements.
• Produce CX/UX artifacts such as sketches, processes, and service blueprints to create a shared understanding of the experience.
• Develop reports to communicate ideas, secure stakeholder buy-in, and inspire teams at all levels, from peers to executives.
• Develop working prototypes in collaboration with UX designers to test and validate solutions for refinement.
• Collaborate with product owners and business analysts to support the roll-out of initiatives through experimentation, testing and refinement based on learnings.
• Empathize with and lead stakeholders and customers as they move through the innovation journey.
• Advocate for customer-centricity throughout the organization.

What you bring to the table:

• At least 7 years of experience in business analysis, IT analysis and/or service design.
• Experience identifying requirements and/or designing solutions for internal business applications or systems.
• A strategic thinker who loves to solve complex problems and can zoom in and out.
• Ability to handle multiple projects and conflicting priorities.
• Analytical, curious, and creative.
• Proactive, comfortable working within a self-directed culture and navigating ambiguity.
• A patient listener, effective communicator, engaging presenter and compelling storyteller.
• Comfortable interacting at different organizational levels, from peers to senior management.
• Many examples in your back pocket showcase your process of communicating analysis through a user-centered mindset.
• Expertise in facilitation and UX design methodology.
• A team player who thrives in a collaborative environment and can provide and receive constructive feedback.

Profile sought:

• Strong visualization skills to communicate design ideas.
• Expertise in usability, user-centered design, and design thinking practices
• Experience with design tools (Figma, Axure, etc.).
• Bilingualism (French / English) – Need to interact on a regular basis with colleagues across the country.
• No Canadian work experience required however must be eligible to work in Canada.

#LI-Hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.