About Us
Founded in 1985, Investments Hardware Limited (IHL) is a Canadian, family-owned business dedicated to providing exceptional quality, unparalleled service, and competitive value to our customers in the construction industry.
As an innovative and rapidly growing industry leader, our mission is to support and inspire our community of builders and contractors, empowering them to achieve more. Our tremendous growth and success in the retail construction industry stems from our commitment to building long-lasting relationships with our customers and within the community.
About the Position
As a key member of the Distribution Centre, the Dispatcher performs a variety of tasks that require planning, organization, superior customer service and communication skills to meet deadlines and quality standards to ensure the effective dispatch of drivers to meet customer needs. The position requires good communication, customer service, data entry, computer and multi-tasking skills necessary to perform the role effectively. The successful incumbent will work with all areas of the operations to ensure that the shipping requirements are being meet and ensure that a constant line of communication remains open with driver and customer to ensure that performance expectations are met. Shift is 1pm to 10pm
Responsibilities:
The Dispatcher key responsibilities are:
- To plans and set up daily delivery activities and waves, specifically around appointments, volumes and load requirements and routing.
- To utilizes companies’ software to schedule trips and ensure all information is relayed accurately to driver. Monitors delivery activity to ensure productivity.
- To keep up to date on shipment and delivery times to ensure appointment times can be maintained. Rebooks appointments as required.
- Oversee driver check-in process (complete paperwork; OSD entry/update; questioning discrepancies).
- Work with the Maintenance department to ensure resources are effectively utilized and removed from service accordingly.
- To supervise and assist with the loading and manifesting of trucks
- To participate in driver performance reviews and oversight of driver behaviour.
- To ensure that drivers are complying with the provincial MTO guidelines & regulations.
- To develop and maintain excellent customer relationships both internally & externally.
- To inform drivers of expectations and requirements of customers.
- To ensure driver hours are updated as required
- To ensure any necessary discipline is consistent, fair and reasonable in a team approach
- To gain a working knowledge of all applicable telematic and dispatch software
- Ad hoc duties as assigned by management.
Experience:
- Minimum 3 years dispatching experience preferably in the retail and/ or construction industry
- Experience with Telematics & Dispatch Management System as well as, driving experience, would be an asset.
- Superior time management and multi-tasking ability
- Must have knowledge of the Greater Toronto Area cities and streets
- E-Compliance knowledge is a must
- GPS & Driver Behaviour system knowledge a must
- Superior organization skills
- Effective and creative problem solver
- Possess a “Can Do” attitude
- Intermediate computer skills including the utilization of Excel, Word, Outlook and previous dispatch software experience preferred.
- Excellent customer service skills
- Able to work in a fast-paced environment
- Self-starter
- Pleasant phone manner
Interpersonal Skills & Abilities:
- Strong written and oral communication skills.
- Ability to prioritize and manage competing deadlines in a fast-paced entrepreneurial environment.
- Excellent time management and organizational skills in managing multiple priorities with overlapping tasks across multiple locations.
Benefits of Working with IHL
IHL Canada offers a collaborative, respectful work environment, with tremendous opportunities for professional development and career growth.
We are a family-owned and operated business that values a healthy work/life balance. We encourage and reward the contributions of team members, by offering competitive wages, comprehensive health benefits and tremendous opportunity for advancement.
IHL Canada proudly promotes an inclusive workplace, which fosters teamwork and mutual respect. As we continue to grow, we actively encourage diversity, equity and inclusion within all levels of the organization. #indeed
Job Types: Full-time, Permanent
Salary: $65,000.00-$75,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Flexible Language Requirement:
Schedule:
Supplemental pay types:
Experience:
- dispatching: 3 years (required)
Work Location: In person