Bilingual inside Sales Agent

Position Summary

Reporting to the branch manager, the individual in this position will be responsible for the end-to-end sales process. The ideal candidate will possess excellent communication and problem-solving skills in addition to a strong attention to detail. The applicant should be able to adapt in a dynamic, fast paced environment, and work autonomously after the training period.

Responsibilities

• Oversee the part sales process from start to finish
• Answer customer inquiries regarding pricing, availability, and lead time of parts and components
• Prepare and follow-up on customer quotes

• Receive and process orders through phone, email, and ITR website
• Respond to technical questions from customers regarding part breakdowns, specifications,

and functionality

• Consult parts catalogues, online schematics, and other resources to identify parts
• Research compatibility of components based on customer machines or specific applications
• Educate customers on the features, benefits, and warranty terms of ITR products
• Identify opportunities to promote and provide information about the ITR brand and range of products
• Recognize opportunities to upsell and to cross-sell complimentary products
• Source parts from other ITR branches and from and external suppliers
• Instruct warehouse staff in shipping priorities and seek to actively minimize transport costs
• Foster good relations with customers and strive to uphold a positive company image during all interactions
• Maintain a high level of service to customers in both English and in French
• Obtain information from other departments regarding the logistics and delivery of goods from overseas
• Continuously expand knowledge and expertise of ground engagement tools (G.E.T), repair parts, and undercarriage components

Minimum Qualifications (Education, Experience, Skills)

• Fluently bilingual in French and English
• Strong verbal and written communication in both languages
• High school diploma or higher (an asset)

• Solid interpersonal skills

• Self-motivated with strong organizational abilities

• High proficiency using MS office, Outlook primarily

• Account management, mechanical knowledge and/or industry experience are an asset.

Job Types: Full-time, Permanent

Pay: $50,000.00-$62,000.00 per year

Benefits:

• Company pension
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Tuition reimbursement

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person