LaSalle College Vancouver is part of the LCI Education Network which is present on 5 continents and has 23 post-secondary campuses and approximately 3,000 employees who support more than 17,000 students worldwide each year. From one country to the next, LCI Education favors the harmonization of its programs, which makes for greater flexibility, better control over the quality of its services, and deeper respect towards the various cultures it works with.
LaSalle College Vancouver offers a variety of design-based programs that respond to professional demands. Thanks to our reputation and continuous industry involvement, our experienced and dynamic teachers are passionate about providing world class instruction – both theoretical and practical – to our students.
Position Summary
The ideal candidate profile for this position is someone who thrives in a dynamic, fast paced and changing environment; enjoys a challenge; possesses a strong customer service focus and a “can do” attitude; and instinctively knows who his or her target audience is and how to effectively “speak” to that demographic.
Reporting to the Director of Admissions, the incumbent is responsible for providing administrative support to the Admissions Department.
Responsibilities
- Perform routine administrative duties including preparing agenda packages, generating calendar invitations, completing room bookings and recording and transcribing meeting minutes.
- Lead the preparation of Open House events, including but not limited to, room bookings, instructor communications, food and beverage orders, staffing, facilities and tech setup, agenda, and other duties, as required.
- Perform enrollment processing duties for Jewellery and E-Learning students – generating contracts, uploading documents into Clara and maintaining hard copy student files.
- Support ADAs in the collection of admissions documents including Enrollment Agreements, English proof, transcripts, and other documents, as required.
- Support ADAs in the arranging of Accuplacer testing for remote and local students, and proctoring of tests, as required.
- Create Letter of Acceptance documents, as required.
- Ensure all Admissions documents are accurately scanned and uploaded to student files in Clara.
- Perform the clearing of holds for continuing students.
- Liaise with Registrar’s Office, Student Services, and Enrollment Processor during open registration on a quarterly basis for arrangement of facilities and tech setup, ADA scheduling, creation of quarterly Orientation and Registration Letter, and other duties to ensure a smooth process for new students.
- Respond to written, telephone and in-person enquiries from prospective students, as required.
- Follow through on action items and track completion.
- Enter data into a Customer Relationship Management (CRM) database and run reports.
- Maintain weekly work schedule on behalf of the Admissions Team.
- Track spending and submit expense reports.
- Maintain and order supplies.
- Participate in special projects and campus events including, but not limited to, Open Houses, New Student Orientation, etc.
- Provide Main Reception coverage, from time to time.
- Able to work in early morning shift to cover other regional enquiries.
- Act as a liaison for the Admissions Department and other departments when necessary.
- Perform other related duties, as assigned.
Knowledge
Job Requirements:
- Certificate, Diploma or Bachelor’s degree in Office Administration or Business.
- 3 to 4 years’ progressive experience providing administrative support.
- Previous experience in an admissions or student recruitment environment would be an asset.
- Experience in Higher Education would be an asset.
Skills
- MS Office skills including Excel, PowerPoint, and comfortable utilizing a variety of IT systems including, but not limited to, an intranet, databases, etc.
- Superior organizational and problem-solving skills.
- Excellent oral and written communication skills.
- Strong interpersonal skills with a range of populations.
- Effective team and partnering skills.
- Mathematical skills to a sufficient level to support budgeting, forecasting and working with numbers.