Program Leader, Home Maintenance & Repair

Program Leader, Home Maintenance & Repair Oakville (On-site) and in Community

Links2Care is a non-profit, community service organization providing a better quality of life through care, support and connection for seniors and adults with disabilities, children and families, and people of all ages in Halton, Mississauga, and South Etobicoke.

We are proud to be a Great Place to Work® (certified 23-24), as voted by our very own employees who make a difference in the lives of our clients and in our communities every day!

We have a culture of caring because it is what we do! We empower people – our employees, our clients, and our stakeholders – by supporting them to live their best possible life.

For more information about our wide variety of programs and services, please visit our website.

Position Overview

The Program Leader, Home Maintenance & Repair (HMR) is accountable for managing the delivery and efficient operation of the HMR referral program. The program refers screened providers to clients in the community who have requested one of HMR’s services. Accountabilities include HMR provider recruitment and screening and relationship management; employee supervision; client work and satisfaction; accurate and timely administration; health and safety; community relations and professional development.

As a referral model program, the Program Leader is responsible to provide key supports to providers who are screened by Links2Care but are independent workers and are not employees of Links2Care.

Job Type: Full Time Position, 8:30 to 4:00 PM (M-F)

Location: Oakville, ON (On-Site) and Community (Oakville, Burlington, Halton Hills, Milton, Mississauga and Etobicoke)

Closing Date: March 15, 2024

Target Compensation Range: $55,000 to $65,000/ Year

Role and Responsibilities

· The Program Leader, Home Maintenance and Repair (HMR) is responsible for the overall program operations and KPIs, as well as employee supervision.

· Recruit, interview, select and onboard qualified providers to carry out program activity safely and efficiently.

· Maintain confidentiality of all pertinent agency documentation/information.

· Screens new referrals of new clients to determine client goals and service eligibility.

· Coordinates services for clients, continually monitoring and adjusting service to address clients’ changing goals.

· Complete all administrative tasks tied to supervision inclusive of payroll, yearly performance review, mileage, expenses and other relevant forms and requests.

· Reports on and monitor program and project activities, outputs and progress.

· Collect and maintain client and service provider information based on program needs and employer requirements in accordance with the Links2Care policy and relevant legislation.

· Maintain positive relationships with networks, professional organizations, and other related service providers.

· Represent the mission, values, and philosophy of the agency in the community, including networks or meetings as requested.

· Conduct outreach and promote Links2Care programs in the community to build awareness and increase client numbers.

Skills and Competencies:

• Demonstrates Links2Care values.
• Establishes and maintains positive and professional relationships with stakeholders.
• Demonstrates professional, caring, and compassionate delivery of service.
• Communicates effectively both verbally and in writing.
• Excellent time management skills with the ability to work independently with minimal supervision.
• Ability to work collaboratively and cooperatively with others as part of a team.
• Possesses analytical and problem-solving skills.
• Strong organizational and administrative skills.
• Attentive to detail and accurate with numbers.
• Demonstrates accountability.
• Proficient computer skills in Microsoft Office. Experience with Alayacare is an asset.
• Maintains professional knowledge and competence.

Qualifications:

• Understand the needs of seniors and persons with disability with a genuine interest in providing professional, caring and compassionate service to those clients served.
• Previous experience or exposure to the trades an asset.
• Excellent communication and relationship building skills.
• Working knowledge of community resources and programs available to seniors in work area.
• Strong organizational and administrative skills coupled with strong computer skills in MS office.
• Ability to quickly assess the needs of seniors and refer to appropriate programs internally and externally.
• Ability to safeguard and maintain a high level of confidentiality of client information.
• Ability to work independently with little direct supervision.
• Completion of a satisfactory Vulnerable Sector Screen prior to placement and throughout placement as requested by Links2Care is required.
• Staff who drive on behalf of Links2Care for work related purposes must possess and provide proof of a valid Ontario driver’s license and a minimum of $1,000,000 liability insurance on their vehicle.
• Requirement for travel in Halton, Mississauga and Etobicoke area.

Links2Care reaffirms its policy and maintains a work environment free from discrimination, treating all employees with dignity and respect. All employees share in the responsibility and commitment to equal employment opportunity. Links2Care does not discriminate against any employee or applicant based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal and provincial laws, regulations, and ordinances. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.

It is the policy of Links2Care to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Links2Care is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Should any applicant require accommodation through the application, interview, or selection processes, please contact our Human Resources Department at 905-844-0252 ext. 130.

For more information about the programs and services offered by Links2Care, please visit our website at www.links2care.ca.

website at www.links2care.ca.

Job Type: Full-time

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• Vision care

Schedule:

• Day shift
• Monday to Friday

Application question(s):

• Do you have experience leading programs for older adults and adults with disabilities?
• Do you have experience working with trades or other repair and maintenance workers?

Licence/Certification:

• Driving Licence (preferred)

Ability to Relocate:

• Oakville, ON L6H 0H2: Relocate before starting work (required)

Work Location: Hybrid remote in Oakville, ON L6H 0H2

Application deadline: 2024-03-15
Expected start date: 2024-03-25