Client Services Life Representative - Client Services - 1 Year Term

About Manitoba Blue Cross
We’re a Manitoba-based, not-for-profit, health benefits provider with a vision to be the trusted and essential health and wellness partner for all Manitobans. Every dollar made is reinvested in our infrastructure, our people, and our province with the goal of providing better care for our members, expanding our community impact and broadening our health care knowledge.
Why work for us?
Manitoba Blue Cross, is a Manitoba Top Employer. We are empowered to give back to the community, and we know that caring needs to start in our workplace with our own Manitoba Blue Cross team. We actively foster a culture that focuses on your satisfaction, development, diversity, and growth.
Culture of Caring
We strive to succeed at reaching our organizational goals, but we always make time to celebrate our successes. Having fun as a group and rewarding our employees for their accomplishments is an essential part of our workplace culture.
We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace. We offer a work environment that promotes a healthy work-life balance and support to advance your career that includes:

• Competitive starting salary.
• A comprehensive health benefit package.
• Hybrid work environment, flexible work schedules.
• Fully equipped onsite fitness center.
• Casual dress code to promote diversity and inclusivity.
• Personal and professional development.

Are you a driven, dedicated, and enthusiastic individual who wants to work in a friendly and rewarding environment? If so, we are looking for someone like you! The following position is open to anyone residing in Winnipeg and surrounding areas with valid work authorization.
POSITION SUMMARY
The Client Services Life Representative processes applications for existing groups and changes for members. The incumbent will handle client queries and correspondence, follow up on past due accounts for life groups, ensure that all Life administration and billing procedures are properly followed and production standards are met.

DUTIES AND RESPONSIBILITIES

• Assists in reviewing/processing daily and monthly underwriting reports.
• Prepares letters requesting medical evidence.
• Requests medical information (Paramedicals, Attending physician statements etc.).
• Assists in actioning decisions from the medical underwriter.
• Assists in entering medical underwriting decisions.
• Manages requests from Life Client Admin Reps for removing codes.
• Processes manual updates to special classes in CAS.
• Assists in tracking case progress and activity in Excel.
• Prepares form letters to clients regarding medical underwriting decisions.
• Reviews annually all claimants at EI index adjustment.
• Updates take over amounts on new groups.
• Maintains the medical underwriting procedures (Confluence).
• Ensures medical underwriting documentation is maintained in a secure and confidential manner.
• Processes group life, health and dental applications, changes, and terminations on the system, ensuring all enrollment procedures are properly followed and production standards are met.
• Processes and maintains client pre-authorized debit and members’ direct deposit information.
• Forwards COB information to appropriate department.
• Maintains the life enrollment procedures in Confluence.
• Ensures life documentation is maintained in a secure and confidential manner.
• Maintains Disability log and waiver of premium spreadsheets.
• Attends and participates in meetings.
• Identifies opportunities for process efficiency improvements and recommends process changes.
• Provide backup to all Client Services Support roles.
• Other duties as assigned.

SKILLS, QUALIFICATIONS & DESIRABLE ATTRIBUTES

• Preference will be given to applicants who have completed some post-secondary education. An equivalent combination of education and 1-2 years’ experience in an office environment may be considered.
• Above average verbal and written communication skills.
• Previous administrative experience an asset.
• Dedicated to the principles of exceptional service, committed to responding to, anticipating, and addressing customer needs, for both internal and external customers.
• Excellent interpersonal skills with a demonstrated ability to deal with all levels within the organization in a team environment and external customers.
• Self-directed, with exceptional organizational skills and a proven record of managing and prioritizing multiple tasks within varied and dynamic timelines on an ongoing basis.
• Demonstrated ability to research, analyze, assess, and provide options and make recommendations on matters of procedure and policy.
• Thorough knowledge of office productivity tools including Microsoft Word, Excel, Outlook and various reporting and database applications.
• High attention to detail and accuracy.
• Capable of completing industry education programs entailing self-directed study and the writing of graded examinations. Specific programs include but are not limited to LOMA, CEBS, and ICA. Discipline-specific study may be required in areas such as accounting, credit management, communication, etc. Enrollment in, and completion of, such courses will be encouraged.

Ready to Apply? We are excited to meet you!
If you would like to join our team, you are invited to apply by submitting your resume and cover letter by clicking the "Apply" button below by March 21, 2024.
To learn more visit: https://www2.mb.bluecross.ca/about-us/careers
We thank all applicants for their interest; however only those being considered will be contacted.
Manitoba Blue Cross is committed to the principles of diversity, equity & inclusion and to promoting opportunities in hiring for everyone. We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace.
We encourage all qualified candidates to apply. If you require an accommodation during the hiring process, please let us know.