People + Culture Expert (Canada)

expert, for people culture (ca) at Mobi

Our hiring commitment 

Here at Mobi, we care deeply about diversity, equity, and inclusion in recruitment, hiring, employment, and advancement.  While all qualified candidates are invited to apply, we particularly encourage applications from all equity-deserving groups, including women, Native Hawaiians and other Indigenous peoples, intentionally exploited communities, persons with disabilities, and persons of marginalized sexual orientations and gender identities.

And we welcome the opportunity to work with applicants requesting accommodations at any stage of the hiring process, and while working with Mobi.  If you require support applying online because you are a person with a disability, please contact us by email at careers@mobi.com or by iMessage, FaceTime, voice, SMS, or relay at 1 808 202-7202.  We are committed to ensuring accessibility and fairness throughout our hiring process — and we’re just as adamant about maintaining that commitment when you join the Mobi team, as well.

Position details

First, one caveat: at Mobi, a job description is a living document, not a stone tablet.  You’ll be just as responsible for revising this overview as your manager is, with the chance to find as many new opportunities to expand your role, expertise, and experience as you desire.

This role will be a full-time remote position, based out of your home.  We are looking for candidates located anywhere in Canada and is able to work between the hours of 8am-4pm or 9am-5pm PST.  You’ll work closely with and report directly to our director, people culture.

You will be supporting our team members who are all geographically distributed across Hawaiʻi, the continental United States, Canada, and México, spanning time zones from Honolulu to Halifax (currently with a seven hour time difference), and supporting our people culture team.  As such, while your normal hours will be during the business day in Canada, we are looking for an individual who is flexible in order to support the needs of the far-reaching Mobi team.

Your impact at Mobi 

If you’re like us, you value true connection with others, and are motivated to create and nurture those relationships every day at work.  People and community are at the core of what we are building, and equity and inclusion are essential to the way we view the world and how we make decisions.  We challenge each other to consistently create a workplace that fosters teamwork, open communication and collaboration, respect, sincerity, and helpfulness. 

You’ll be driven by the belief that we can always do better by our team, our customers, and our communities, and we hope you’ll show up every day excited to do just that.  You’ll be working alongside peers who take the time to learn about people’s needs and frustrations, who communicate with empathy and consideration, and whose humbleness keeps them grounded. 

As our expert for people culture (ca), you will play a key strategic partner in shaping and supporting our organization culture, talent management and people programs. You will collaborate closely with both internal and external stakeholders across at all levels to ensure that our policies and decision-process aligns with our company values. As a trusted advisor, you will contribute to the development of a positive and inclusive workplace, driving engagement, growth, and happiness among our team members. 

As with any team member at Mobi, you have got to be passionate about building a culture of care, and having an inclusive, leadership mindset that is aligned with our social governance commitment to our team, partners, customers, and communities is vital.

It doesn’t hurt to be adaptable, pragmatic, and humble at Mobi — in a word, scrappy.  You should approach problem solving and guidance with equal parts logic, analysis, and strategy, and a deep understanding of our shared values.  If you have a natural curiosity and appreciate that vulnerability and failure are healthy ways to learn and grow, then Mobi may well be the place for you to do some learning and growing — and your fair share of teaching and nurturing, too.

Your key responsibilities

There’s no way we could ever map out every single thing you’re going to be learning, teaching, exploring, fixing, breaking, inventing, documenting, analyzing, or roadmapping here at Mobi.  But here are a few things that come to mind that you’ll definitely need to think about, at least occasionally:

• Encourage and foster positive working relationships and open communication within the organizations and our external stakeholders.
• Serve as the main point of contact for Canadian team members, addressing inquiries related to policies, benefits, and general HR matters.
• Responsible for processing semi-monthly Canada payroll for union and non-union payroll groups and provide back up support for US payroll.
• Collaborate with the recruiting process to include posting on job boards, interviewing, and facilitating the hiring of qualified candidates for open positions with a DEI mindset.
• Support the onboarding process for new hires in the US and CA regions, continually collaborate with the learning knowledge, and customer experience team members, to ensure optimal team member experience. 
• Support in the administration of employee benefits provided across Canada and third party contractors.
• Maintain employee records with changes and/or corrections in employment status, including salary, position information, and personal information.
• Track and audit the time and attendance system for accuracy and completeness. Provide direction to managers when necessary on coding changes and updates.
• Remain up to date with trends, best practices and regulatory changes, and new technologies in human resources, talent management, and employment laws.
• Handle confidential information with care, and consistently exercise independent judgment and discretion with a matter of significance.
• Provide guidance and direction to employees and leadership to ensure consistent and equitable administration of policies and procedures across the organization. 
• Work and build relationships with other departments to understand talent needs, provide counsel and support to effectively apply our people practices, particularly around performance feedback, employee relations, and development discussions.
• Collaborate in designing and implementing employee engagement activities and special projects, to ensure it fosters inclusion and fairness. 
• Collaborate in managing the celebrations calendar and coordinating with management on best practices.
• Support the development and communication of team members and management HR changes and procedures.
• Collaborate on building the People department strategy and annual roadmaps to ensure alignment with organizational goals and needs.

Who we are looking for

We believe in recognizing that each team member at Mobi can gain expertise and experience in formal and informal, traditional and non-traditional ways, and through educational or professional journeys that we might not typically expect, so treat this as a flexible list of possibilities rather than as a rigid list of requirements:

• 3–4 years of human resources or related experience required.
• HR certification, and/or college/university degree in a related discipline would be an asset. 
• Experience processing payroll and benefits for employees in a unionized environment; both salaried and hourly
• Maintain an extensive knowledge of HR policies and laws including benefits, leave of absence and labor laws in Canada. Knowledge of Hawaii, US Continental and Mexico employment laws would be an asset.
• Deep understanding of general human resource disciplines including employee engagement and retention, organizational development, employee relations, and performance managements.
• Maintain a forward-thinking approach while supporting the short-term and long-term growth and development needs of our cross-functional teams.
• Commitment to supporting our team members with outstanding follow-through and the ability to creatively problem-solve and find solutions to complex issues.
• Experience in analyzing processes and identifying way to improve internal efficiency in processes and procedures.
• Maintain awareness of engagement and employee morale and finding remedies to enhance positive work culture and overall team confidence. 
• Possess excellent interpersonal and communication skills. Has the ability to navigate difficult conversations with tact, compassion, and empathy.
• Experience in a wide variety of systems and tools, such as BambooHR, Slack, Monday.com, TINYpulse, and Jotform to complement platform/process gaps.

Respecting our union team

Mobi leadership works closely together with the members of our team that are represented by the Communications Workers of America union — all non-management Mobi team members throughout Hawaiʻi, on the continental US, in Canada, and México across our stores, care, learning, marketing, finance, engineering, and digital teams are represented by CWA Local 9415.  Thus, while experience working or helping lead in a union environment is an asset, your desire, ability, and commitment to work together with your represented colleagues across Mobi as trusted partners, collaboratively, and always in good faith, is non-negotiable.

Under Article XIII of the constitution of Hawaiʻi, the first and fourteenth amendments of the constitution of the United States, Section 2(d) of the Charter of Rights and Freedoms of Canada (Charte canadienne des droits et libertés), and article 123 of the constitution of México (Constitución Política de los Estados Unidos Mexicanos), all Mobi team members have fundamental, protected rights to organize, collectively bargain, and be represented — rights which, in solidarity, we recognize, respect, and deeply believe in at Mobi, and expect every member of our leadership team to steadfastly protect.

Our story 

We believe passionately in the power of people, and in connecting them to who and what matters to them in a way that we can be proud of as a company and team.  We believe in our vision of what a wireless provider can and should be when it comes to accessibility and experience, and we believe we must strive to always do better.  We are proud to help connect thousands of families, friends, and colleagues across Hawaiʻi every day — and especially because of the trust our community places in us to help them stay connected with the people they love, we know that Aloha means so much more than just “hello.”

At Mobi, people, innovation, and fairness make up the values that matter most to us as a company and team.  People are at the core of what we do, and why we do it — we believe fiercely in our team, we care deeply about our customers, and our communities are close to our hearts.  We are driven by the belief that we can always do better — and we hold ourselves accountable to act on that commitment.  And we wholeheartedly believe that mobile services should not be a privilege, and should instead be accessible and affordable for everyone. 

Sure, we sell phones and plans.  But that is a means to an end.  Helping customers stay connected to the people that matter most to them is central to our mission — and that is why we care so much about what we do, and why we make every decision with our customers in mind.

Although a lot has changed in wireless and at Mobi since we first launched in Hawaiʻi in 2005, we are working hard to change the landscape of what a wireless provider should be, both for our customers and for our team members.  We are growing — and we hope this is where you come in to help!