Account Coordinator

Account Field Coordinator – BC

Mosaic is looking for a dedicated, highly motivated, and highly organized individual to join our Retail Team as a Field Coordinator BC. The Field Coordinator will be responsible for managing a team of approx. 25 to 40 Brand Ambassadors for our In-retail store demonstrations in BC & Alberta (remote management). This will include grocery & liquor stores.

It is the Coordinator’s responsibility to manage and grow their team, while coaching and mentoring to ensure quality and exceptional in store experiences at our retail establishments.

The Coordinator will work closely with our account, asset, training and operations team, and will report to the Regional Manager.

Responsibilities

• This position will support the existing BC Coordinator with new BA training & coaching as well as store visits in the Lower Mainland
• ABR (Alcohol Beverage Retail) Program – support western Canada Team with shift confirmation phone calls, BA supply management, new liquor BA training (virtual & instore)
• Manage & schedule approx. 25 to 40 Brand Ambassadors in AB & BC (some in remote locations)
• Maintain a 95-100% execution compliance rate, and a 100% BA survey compliance rate
• Forecast open recruitment needs 6 weeks out – conduct interviews
• Assist recruitment team with sourcing for new Brand Ambassadors
• Review all program training materials
• Approve and correct time keeping reports
• Read surveys (reports) submitted by BAs
• Maintain cleanliness and organization of back-room supply areas – order supplies as needed
• Deliver or ship supplies and liquor sampling kits to new BAs
• Regularly send out communication emails to your Brand Ambassadors
• Conduct new BA Orientation Training sessions
• Address any HR & payroll issues
• Attend weekly meetings, being prepared to discuss weekly compliance
• Practice and teach best and safe practices in field
• Reporting/analysis with all program insights, competitor and Brand Ambassador insights

Qualifications

• Previous experience with managing large teams
• Previous experience in working retail, particularly grocery or liquor chains
• Ability to manage multiple tasks and changing priorities
• Experience with Excel
• Excellent organization, time management and prioritization skills; demonstrated ability to juggle multiple critical tasks and consistently deliver against deadlines
• Must be available on weekends – days off are Tues & Wed
• Must have access to a vehicle
• Ability to work independently and as part of a team
• Ability to handle a fast-paced work environment with changing priorities and projects
• Strong written and verbal communication skills
• Liquor and Food Certification is a bonus

About Us

Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.

Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.

Acosta and its subsidiaries is an Equal Opportunity Employer

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions.