Service Front Counter & Admin Clerk

At Murray GM we take pride in providing the best customer service experience. We are a family-oriented company with many opportunities for growth. Competitive, Industry leading wages and bonus plans with great benefit packages. Our ideal candidate will be extremely organized, be able to handle multiple tasks simultaneously, excel with interpersonal skills and be committed to exceptional customer service.

We have an immediate Full-Time, opening for a Tuesday to Saturday Front Counter and Admin Clerk in our Service Department. We’re looking for someone who can provide our customers with exceptional customer service during the drop-off or pick-up of their vehicle from the service department.

JOB DESCRIPTION

The Front Counter and Admin Clerk is a Full-Time position located in our service department. They are responsible for greeting and helping customers as they enter the service department or call on the phone. They take payments from customers as they pick up their vehicle, and they communicate with customers to assure that they are completely satisfied with their service. This position also helps with appointment booking and office admin duties. The work shift for this position is Tuesday - Saturday, 9am - 5pm.

Specific job tasks consist of:

• Greeting and helping customers who come into the service department.

• Booking appointments.

• Organizing and preparing paperwork for customers.

• Processing payments for customers and fleet accounts.

• Answering inbound phone calls and directing customers to the appropriate person.

• Communicate with the service advisors and other departments to ensure the smooth workflow of customers vehicles.

• Maintain positive customer relationships to ensure repeat business.

• Confirm customer satisfaction during pick-up process.

• Maintain value, quality and integrity.

Our ideal candidate:

• Has a passion for customer service. You enjoy talking with customers, identifying their needs, and ensuring a positive customer experience.

• Is structured and organized. You are able to multitask your job duties with incoming customer requests.

• Has excellent communication skills, strong interpersonal skills, and works well in a team setting.

• Is detail orientated, coachable and open to continuous learning and development.

Career Growth Opportunities:

Murray GM supports the growth of its employees by offering cross-training and out of dealership training opportunities for its employees. This position is part of our succession planning for the positions of appointment coordinator, service advisor, and warranty administrator.

For more information on Murray GM, check out our social media links:

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