E-Commerce Customer Service Associate

Nella Toronto is looking for a highly motivated e-commerce customer service associate to join our small, rapidly growing e-commerce team for our North York location!
Responsibilities:

• Assist customers with Online Chats, email and Phone calls
• Provide quotation to customers with options available.
• Answer phone calls and direct customers to the correct department or person.
• Able to response to customers in a timely manner with quotations or response to inquiries.
• Able to work independently and in a team.
• Able to do multiple roles and be open to growth in other areas of e-commerce
• Ability to assist customers with online inquiries/orders.

Requirements:

• Understanding of Shopify & FreshDesk is an asset.
• Knowledge of Autoquotes is an asset
• Must have excellent professional English skills, both written and interpersonal.
• Amazing customer service skills
• Proficient with Excel and Google Sheets.
• Quick learner and self-starter.
• Organized, able to multi-task and coordinate priorities.

Sound like you? Apply today!

Job Type: Full-time

Job Types: Full-time, Permanent

Pay: $18.00-$22.00 per hour

Additional pay:

• Commission pay

Benefits:

• Dental care
• Extended health care
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 2 years (required)
• shopify: 1 year (required)
• upselling: 1 year (required)
• E-commerce: 2 years (required)

Work Location: In person