Community Worker

Seniors Community Programs

This position will support the South Catchment, including Welland, Port Colborne, Wainfleet, Fonthill, Niagara Falls and Fort Erie.

While the location of this position is listed at the Fort Erie Seniors Community Programs Hub, please note that the successful applicant will be working at Niagara Region Headquarters (1815 Sir Isaac Brock Way, Thorold, ON) upon hire for approximately 3-6 months, at which time they will start working at the Fort Erie Hub.

Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high-quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

At Niagara Region, we value diversity - in background and experience. We are proud to be an equal opportunity employer. We aspire to hire and grow a workforce reflective of the diverse community we serve. By doing so, we can deliver better programs and services across Niagara.

We welcome all applicants! For more information about diversity, equity, and inclusion at Niagara Region, Diversity, Equity and Inclusion - Niagara Region, Ontario or email related questions to diversity@niagararegion.ca. To send input on reducing barriers in the current hiring process, please email myhr@niagararegion.ca

For the Region's full employee equity statement, Working at Niagara Region - Niagara Region, Ontario.

Please note that effective February 12, 2023 mandatory COVID-19 vaccinations are no longer required as per the Niagara Region’s amended COVID-19 Vaccination Policy. As a result, you will not be required to submit verification of your vaccination status before starting employment with the Niagara Region. However, the Niagara Region continues to reserve the right to reintroduce vaccination requirements in the future if necessary to respond to changing public health advice and\or government direction. The Niagara Region continues to strongly encourage everyone to remain up-to-date with vaccinations.

JOB SUMMARY

As part of a collaborative team, receive referrals, respond to initial inquires for programs and services, and provide client-focused support and rapid response intervention for an assigned portfolio, such as: problem identification, referral and services coordination, individual/group support/advocacy, caregiver/public education, agency consultation, home visits, and service advocacy. Assess client needs and develop goal-oriented service plan to address assessment outcomes. Independently or in partnership with other agency providers, coordinate service plan to reduce risk factors to optimize client ability to remain independent within the community. Apply a professional approach demonstrating respectful, non-judgemental, and solution-focused work. Maintain documentation and integrated electronic client files. Perform public relations and formal presentation activities to promote Seniors Community Programs across the Niagara Region.

QUALIFICATIONS

EDUCATION

• College Diploma in Social Services/Gerontology, or an equivalent combination of education, training and experience
• Post Diploma Certificate in Geriatric Mental Health or Dementia or equivalent
• University Degree in related discipline (Gerontology, Psychology, Sociology or Health Sciences) considered an asset

KNOWLEDGE/EXPERIENCE

• Over three years of experience in the field of community outreach services (preferred) or applied behavioural sciences, with emphasis on working with senior citizens and specifically service coordination for individuals with disabling conditions (mental health, dementia, chronic disease management)
• Demonstrated work experience in a multi-agency, integrated work environment
• Knowledge of community support services for seniors
• Knowledge of family dynamics techniques for working with a diverse groups of individuals
• Knowledge of client/participant safety issues and demonstrated capacity to apply client/participant safety practices
• Demonstrated work experience in the use of electronic client record management systems for data requirements and related client service planning and outcomes documentation

SKILLS

• Excellent communication, analytical, problem solving, and time management skills
• Excellent demonstrated team building skills in support of common outcome measures
• Excellent documentation skills and attention to detail
• Proficiency in a second language will be considered an asset
• Intermediate skills with database applications (i.e. MS Access), web-based applications, and Microsoft Office Suite
• Knowledge/experience in administering and completing assessments using “standardized assessment tools” (such as interRAI CHA, PIECES, MoCA, Safe Talk).
• Demonstrated ability to build awareness of service supports available to seniors
• Demonstrated ability to work collaboratively to achieve program requirements and outcomes

SPECIAL CONDITIONS

• In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check including Vulnerable Sector Query and submit a Canadian Police Clearance Certificate
• Able to travel to various locations across the Niagara Region and may be based in remote offices including: Niagara Regional Housing sites, alternate Niagara Region office sites and other locations as required for portfolio assignments

Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!

Let us know why you would be an excellent team member by submitting your online application.

We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.

If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows:

• Email: myhr@niagararegion.ca
• Phone: 905-980-6000 or 1-800-263-7215
• Bell Relay: 1-800-855-0511
• In-person: Sir Isaac Brock Way, Thorold, ON L2V 4T7 – Human Resources Department