We are seeking a Service Desk Agent with a strong technical background in automation, electrical, or mechanical engineering, complemented by excellent interpersonal skills and a proactive approach. If you're ready to make a significant impact in a role where precision and care go hand in hand, Read on!
Why Join Rychiger Canada O/A Nuspark?
Rychiger Canada Inc., converts complex engineering designs into flexible, real-world solutions. We design and build versatile, practical packaging and automation equipment for the food, pharmaceutical, personal care, consumer goods and automotive markets.
Located in a modern manufacturing facility in Toronto, you will have an opportunity to work in a newly renovated facility, gain unique experience with a wide variety of automation, and career mobility within a larger family of companies.
Your Responsibilities & Qualifications
Process customer requests regarding technical machine errors, spare parts, service interventions and retrofits with a proactive approach.
Create quotes in ERP environment for spare parts, service interventions and retrofits.
Make technical clarifications within the group companies and external suppliers.
Coordinate and take responsibility for the execution of smaller retrofit and machine upgrades.
Provide technical assistance in developing customized preventive maintenance concepts and service agreements.
Contribute to the continuous improvement process and further development of the service desk.
Education, skills and experiences :
Basic technical education with further education in automation, electrical or mechanical engineering.
Proven experience in technical hotline for machinery and equipment.
Proactive and customer centric behavior.
Social skills as a team player.
Proficiency in MS office products, ERP and CRM.
Business fluent English, all other languages especially German are a plus.
Who is Rychiger AG?
We are a Swiss family-owned company with several international subsidiaries. The Rychiger group is a world market leader of customized packaging solutions in the healthcare and food & beverage industry. We are proud of our technical innovations and the skills of our employees, on which our success is based.
Rychiger Canada Inc., welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Job Type: Full-time
Benefits:
Schedule:
Work Location: In person