Public Services Clerk

Under the direction of the Manager. This position provides pro-active customer and information service to the public.

Job Title: Public Services Clerk (Part-Time Temporary)

Hourly Rate: $28.21

Reports to: Branch Manager

Length of Contract: 12 months

Hours: Up to 25 hours per week. This position requires the employee to regularly work evenings and weekends at any of our 4 branches.

General Description of Duties:

• Provides pro-active circulation, information and customer service to Library customers.
• Responds to all customer requests in person, phone or email.
• Provide excellent customer service at service points.
• May assist with planning and the delivery of library programs.
• Assists with recommendations to enhance the library collection and program maintenance.
• May assist with displays.
• May assist with holds procedure.
• Other duties or special projects as assigned.
• Performs their job duties through the lens of Diversity, Equity & Inclusion and acts as an ambassador of the Library at all times.
• This position requires you to take every reasonable precaution to protect the health and safety of yourself and others.

Skills and Abilities required:

• Strong Customer Service Ethic.
• Technological competency, including proficiency with circulation and office software.
• Familiarly with technology and social media used by the public.
• Strong communication and interpersonal skills.
• Ability to establish and maintain effective working relationships.
• Ability to provide courteous, efficient and effective service to the public.
• Ability to be enthusiastic, engaged, willing to learn and embrace change.

Physical Skills and Working Conditions:

This position requires keyboarding, handling of books & materials, pushing/pulling trucks, physical set up of programs, packing and unpacking boxes, working at services points and dealing with difficult customer behaviour.

Required Qualifications & Education:

1. High School Diploma plus 1 year of relevant work experience.

2. Knowledge and experience working with diverse communities.

3. A Criminal Record Check with a vulnerable sector search is required.

4. CPR/First Aid certification is required.

Diversity, Equity and Inclusion

The Oshawa Public Libraries is committed to a barrier-free recruitment and selection process. We uphold our values of diversity, equity, inclusion and anti-racism in the delivery of our services and in our workplace. The Oshawa Public Libraries encourages applications from all applicants, including members of groups with historical employment barriers to equity, this is including but not limited to, Indigenous, Black and Racialized Groups, People with Disabilities, Women and Persons within the 2SLGBTQ community.

Accommodation

The Oshawa Public Libraries is an Equal Opportunity Employer in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. Should you require Code-protected accommodation, through any stage of the recruitment process, please make them known when contacted by Human Resources. Personal information provided is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

Interested applicants are requested to submit a current resume and cover letter to hr@oshawalibrary.on.ca quoting job # OPL 09-2024. Only applicants who are selected for an interview will be contacted.

Job Types: Part-time, Fixed term contract
Contract length: 12 months

Expected hours: No more than 25 per week

Schedule:

• Evening shift
• Morning shift
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• Mandarin (preferred)

Work Location: In person

Application deadline: 2024-04-23