Property Manager

The Property Manager is responsible for leading the overall operation and profitability of a student housing property. This position will provide leadership, guidance, coaching and development to high-performing teams in order to provide a world-class customer experience. As the onsite leader and decision maker, the Property Manager will be responsible for successfully maximizing property income, occupancy and NOI. The ideal candidate will be a financially savvy leader with strong industry knowledge and the ability to implement creative leasing strategies that will contribute to the property's success.

Essential Duties & Responsibilities:

Personnel & Operations Management:

• Manage high quality on-site staff through implementation of effective recruitment, training, coaching and development programs.
• Effectively perform and document appropriate associate evaluations including, but not limited to, performance reviews, corrective action reviews, and termination paperwork.
• Direct entire Turn process per Company policies and procedures
• Liaise with any contractors working in or around the property.
• Consult regularly and provide information to residents and other key stakeholders on building contracts or refurbishment programs.
• Review tenancy documentation for accuracy.
• Manage on site Health & Safety developing and implementing program initiatives reporting and acting on Health and Safety issues in collaboration with the JHSC.
• Comply and enforce obligations under Employment Related legislation and regulations, including but not limited to the Employment Standards Act, Human Rights Code, Occupational Health and Safety Act and the Accessibility for Ontarians with Disabilities act.
• Ensure on-site weekend coverage by maintenance staff, in addition to after-hours and weekend coverage by leasing staff during key leasing periods.
• Accurately complete required reports as outlined in the Peak policies and procedures as well as additional reports requested by owner and/or supervisor(s)
• Perform apartment inspections monthly as well as prior to move in and at move out.
• Manage property risk effectively by communicating incidents and potential liabilities.

Strategic Leasing Management:

• Effectively maintain product knowledge of property and competitors through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge.
• Effectively show, lease, and move in prospective residents.
• Direct efforts to implement sales and marketing plans, which effectively maximize rental income and budgeted occupancy.

Financial Management:

• Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs; identify trends and recommend appropriate strategies and adjustments.
• Develop yearly operating budgets/forecasts. Accurately prepare and convey all operational and financial data to the Regional Manager in a timely manner. Be responsive and receptive to owners' needs, goals, and objectives.
• Monitor the timely receipt and reconciliation of rent collections and ensure landlord / resident statutes are followed.
• Oversee the preparation and issuing of N4 Notices to non-paying residents.

Customer Service:

• Oversee the provision of a world class customer experience, ensuring that all enquiries, correspondence are dealt with quickly and effectively.
• Manage retention and service request follow-up programs.
• Monitor service request turnaround and ensure the responsiveness of the maintenance staff.

Qualifications, Skills & Abilities

• High school diploma or equivalent is required.
• Four (4) years’ experience in property management required.
• Two (2) years campus student housing management experience preferred.
• Proven ability to perform in all areas of Property Management including people management, financial reporting, problem-solving, sales, maintenance and customer relations.
• Communication skills that foster an environment of connection and belonging, teamwork and productivity.
• Familiarity with the Landlord and Tenant Board and Residential Tenancy Act.
• Ability to analyze and evaluate monthly financial statements and develop yearly operating budgets/forecasts.
• Excellent verbal and written communication skills.
• Working knowledge of Property Management software; Entrata highly preferred.

Requirements: A Police Criminal Record Check will be required as part of the pre-employment process.

Working Environment:

Physical Effort: Long periods of sitting. Lifting up to 30 lbs.

Environmental Conditions: The GM will have to manage a number of projects at one time, and will be interrupted frequently to meet the needs and requirements of team members, residents, and contractors. The GM may find the environment to be busy, noisy and will need excellent organizational, time, and stress management skills to complete the required tasks.

Sensory Attention: Extended periods of exposure to light from computer screen.

Mental Stress: Time sensitive responsibilities, requiring prioritization and time management. Interaction with internal and external stakeholders responding to issues and solving problems.

Disclaimer: The information written in this job description indicates the general nature and level of work to be performed. This job description is not designed to contain or be interpreted as comprehensive of every job duty, responsibility, or qualification required by an associate assigned to this job. While employed in this position, an associate may be required to perform other assignments not listed on this job description.

#PEAKPM