Reception Administrator (Co-op)

Company: Peninsula Employment Services Ltd.

Job Title: Reception Administrator (Co-op)

Department: Inside Sales

Location: Toronto, ON

About Us

Peninsula Canada is a provider of external HR and OHS solutions; including, employment relations and health and safety advice, consultancy, BrightHR Software and Peninsula brAInbox. We are providers to small and medium-sized businesses located throughout British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Nova Scotia, New Brunswick, Newfoundland and Labrador; with foreseeable plans of branching out to all provinces in Canada! Peninsula is a division of the Peninsula Group, based in Manchester, UK which operates in the UK, Ireland, Australia, New Zealand and, most recently, Canada. We employ over 3,000 people globally! Peninsula opened its first Canadian office in Toronto in September 2017 and has quickly become one of the fastest growing companies.

The Role of Reception Administrator

Job Purpose: An opportunity has arisen in the Inside Sales Team for the appointment of a Receptionist/Call Handler (Co-op)

Job Overview: To provide a first-class telephone service to our clients and prospects, ensuring the callers needs are assessed and dealt with in accordance with protocols.

Job Type: Full-Time (Co-op term beginning in May 2024)

Hours of Work: 9:00 AM - 5:00 PM (Monday - Friday)

Day-to-Day Duties and Responsibilities

• To answer a high volume of inbound calls whilst maintaining response rates and in accordance with agreed standards.
• To ensure records are accurate by entering information onto the CRM system (Salesforce) and other relevant logs and computer systems, where necessary.
• To evaluate each request made over the phone and allocate them accordingly.
• To ensure the highest level of customer service is adhered to.
• To ensure client and prospect confidentiality is maintained.
• To establish and maintain efficient working relationships with colleagues and clients.
• Occasional administration tasks and clerical duties
• Ensuring coverage is always maintained in order to meet expectations.

Education/Experience

• Administrative or relevant experience is an asset

What you Bring to the Team

• Ability to work under pressure
• Good verbal communication and time management skills
• A methodical approach and attention to detail
• Excellent phone etiquette and professionalism

Why Work for Peninsula?

• Day off on your birthday
• Downtown Location (Right near Union Station)
• Vacation Days increase after 2 and 5 years’ service

Peninsula is a highly motivated enterprise that promotes an entrepreneurial culture. Peninsula is committed to an inclusive, equitable and accessible workplace where all employees are valued. Accommodations are available upon request for candidates participating in our selection process.

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