Technical Support Specialist

About Polyga

Polyga is a manufacturer of 3D scanners and 3D measurement software. We build structured light 3D scanners and software that solve complex 3D imaging problems. Our line of 3D scanners and scanning software are a trusted brand of 3D imaging solutions used worldwide for a variety of industrial applications. We're looking for others to join us who share our passion for developing industrial solutions that solve real world problems.

Job Summary

The Technical Support Specialist will be working at our offices in Vancouver and will be responsible for providing technical support during the whole sales process from creating tutorial content, performing pre-sales demonstrations to troubleshooting end-customer problems.

The ideal candidate should have excellent customer service skills and be able to effectively communicate complex technical information to other engineers. As most of our customers have never seen or used a 3D scanner before, we need you to help show them what our products do and explain to them how they work.

You will assist customers in getting our products working on their computer systems, answer technical questions and present customer focused solutions in a friendly manner. Over time, you will become an expert in both Polyga's hardware and software products. As well, you will be responsible for basic office IT and support R&D by testing internal and external products as well as provide QA on our 3D products.

Responsibilities

• Develop and maintain an expert knowledge of Polyga's hardware and software
• Provide technical support for global clients via email, online meetings and phone
• Strong people skills and a knack for problem solving
• Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
• Assist in providing product demonstrations in person or over the Web
• Collaborate with the marketing and engineering teams to create marketing, sales and other technical collateral in order to support the sales process
• Creating sample data and case studies
• Be able to use and demonstrate scanner products and supporting software
• Ensures a positive customer experience throughout the sales process
• Represent Polyga at tradeshows and other professional events

Requirements

• 1 years of technical support or sales experience doing engineering sales to end users, B2B, or OEMs.
• Diploma or Bachelor’s degree in Information Technology (or similar education)
• Experience with using CAD /CAM software, 3d scanners, or 3D printers
• The candidate must have a technical background or work experience

Our offices are currently in Burnaby however, we will be moving to 227 W 7th Ave, Vancouver within the next few months.

We thank all applicants for their interest; however, only short-listed candidates will be contacted.

Job Type: Full-time

Salary: $45,000.00-$55,000.00 per year

Benefits:

• Dental care
• Extended health care
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Experience:

• IT support: 1 year (preferred)

Work Location: In person