We are currently seeking a highly motivated and experienced Front Office Manager to join our team at Ramada Fallsview. As the Front Office Manager, you will play a crucial role in ensuring exceptional guest service and smooth operations at the front desk. If you have a passion for hospitality and possess excellent customer service skills, we encourage you to apply.
Responsibilities:
- Supervise and manage the daily operations of the front desk, including check-in/check-out processes, handling guest inquiries, and fulfilling requests
- Provide training and guidance to front desk staff to uphold high-quality service standards
- Address guest complaints promptly and resolve issues in a professional and efficient manner
- Maintain accurate records of room availability, reservations, and guest accounts
- Foster seamless communication and collaboration with other hotel departments to enhance guest satisfaction
- Update and manage hotel information across various booking platforms
- Ensure cleanliness and organization of the front desk area is maintained
- Assist with administrative duties such as scheduling, payroll, and inventory management
Skills:
- Strong customer service orientation with a welcoming and professional demeanor
- Excellent verbal and written communication skills
- Proficiency in multiple languages is an asset
- Ability to handle phone systems and demonstrate proper phone etiquette
- Sound knowledge of hotel operations and front desk procedures
- Effective problem-solving skills with the ability to remain calm under pressure
- Strong organizational skills with keen attention to detail
- Proficiency in computer systems/software commonly used in hotel operations
If you are a dedicated individual with a passion for hospitality and possess the necessary skills, we invite you to apply for the Front Office Manager position at Ramada Fallsview. Join our team and contribute to creating memorable experiences for our guests.
What are we looking for?
Front Office Managers serving Ramada Fallsview are committed to delivering exceptional service to our guests and collaborating effectively with team members. To excel in this role, you should embody the following attitudes, behaviors, skills, and values:
- A degree or diploma in Hotel Management or equivalent
- Minimum of 3 years of supervisory experience in Front Office operations within the hospitality, leisure, or retail industry
- Proficiency in IT systems
- Strong commercial awareness and sales capabilities
- Experience in team management and development
- Previous departmental management and P&L accountability experience
- Exceptional leadership, interpersonal, and communication skills
- Accountability and resilience
- Dedication to providing outstanding customer service
- Ability to thrive in a fast-paced environment
- Impeccable grooming standards
- Flexibility to adapt to various work situations
- Capacity to work independently and collaboratively as part of a team
- It would be advantageous for candidates to demonstrate the following capabilities and distinctions:
- Familiarity with Property Management Systems (Opera V5)
- Additional degree or diploma in Hotel Management or equivalent
Job Types: Full-time, Permanent
Pay: $20.00-$22.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Company events
- Discounted or free food
- On-site parking
Flexible Language Requirement:
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Ability to commute/relocate:
- Niagara Falls, ON L2G 3Y3: reliably commute or plan to relocate before starting work (preferred)
Education:
- Bachelor's Degree (preferred)
Experience:
- Customer service: 5 years (preferred)
Work Location: In person