An excellent opportunity with a quickly growing, dynamic business…
The Cam Clark Auto Group is seeking a Service Advisor for our Salmon Arm Toyota location.
With over 20 dealerships and car service locations stretching across Alberta, British Columbia, Washington, Montana, and California; the Cam Clark Auto Group is an industry leader in providing outstanding customer experience since 1987, while also striving to offer an amazing employee experience as well!
In the position of Service Advisor, reporting to the Service Manager, the successful candidate will be responsible for being the critical link between our customers and shop, listening to customer concerns, assessing their needs as well as keeping them informed on the progress of their repair.
You will be accountable for:
- Greeting customers and offering excellent customer service from intake to release of their vehicles.
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
- Answering phone calls and assisting walk-up customers.
- Determining and identifying car issues based on customer description and vehicle condition.
- Translating customer-reported problems to actionable work orders for technicians to complete.
- Ensuring that automotive work provided to customers meets company quality standards.
- Invoicing and collecting payment from customers for services rendered.
- Handling and resolving customer complaints regarding services.
- Maintaining customer records and entering data into computer databases.
To be successful in this role, you must have:
- A valid driver’s license and clean driver’s abstract.
- High School Diploma, G.E.D. or equivalent.
- DMS experience, specifically Reynolds and Reynolds is considered an asset.
- Attention to detail, prioritization skills and time management.
- Strong computer skills.
- Previous experience as a Service Advisor is preferred, however, we are willing to train the right individual.
If you feel you are qualified for this role, please submit your resume. Only candidates who are most qualified for the position will be contacted.
Job Type: Full-time
Salary: $50,000.00-$60,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental pay types:
Ability to commute/relocate:
- Salmon Arm, BC V1E 2S4: reliably commute or plan to relocate before starting work (required)
Experience:
- service advisor: 1 year (preferred)
Work Location: In person