Solutions Manager
Job Posting for Solutions Manager at SaskTel
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Solutions Manager - Data Centre Services
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Location: Saskatoon, Sk
Number of Positions: 1
Salary: $84,421 - $112,560 (based on education and experience)
Type of Position: Permanent Full Time
Closing Date: 05/03/2024
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This position is considered a technical career path position within SaskTel’s Technical Career Path Program. The program provides a parallel career path for technical management employees that promotes and supports the development of the high performance work environment critical to SaskTel's success. SaskTel’s Technical Career Path Program offers an opportunity to progress to higher salary bands.
POSITION OVERVIEW
Accountable for providing technical leadership and consulting services for all aspects of the planning, design, architecture, implementation, support, evolution, performance, operational tools, and capacity related to assigned technical environments. Provides consultative expertise to senior management, providing information and recommendations, as required.
LEADERSHIP ACCOUNTABILITIES
People
- Leads, directs and manages staff to ensure the effective use of HR resources. Maximizes performance by selecting (hire external or promote from within), developing, mentoring and sustaining a high level of expertise among staff. Organize and direct work including prioritizing assignments, establishing objectives, providing regular performance feedback, conducting year end performance appraisals and taking necessary corrective action as may be required. Assists in staff career planning, establishes development and succession plans and ensures relevant HR procedures and policies are followed (provisions of the collective agreement, performance appraisals, discipline, grievance, etc). Accountable for provisioning and managing contracted resources as may be required.
- Accountable for promoting a productive and positive environment for staff that encourages service excellence, teamwork, initiative and models corporate values. Motivates staff by assigning challenging work, planning and managing internal communications and awareness of corporate direction, mission, plans and activities.
- Ensures all safety, health, environmental and code of conduct policies, programs and standards are understood and complied with at all times.
- Proactively identify and action opportunities to increase customer satisfaction (internal and external customers).
Financial
- Ensure sound financial control within area of responsibility by developing annual operating and capital budgets, monitoring performance to budget and taking action as appropriate.
- Develops, negotiates and implements contracts for acquisition of goods & services related to area of responsibility.
Innovation
- Accountable to research, develop, define and implement innovative long and short term plans, policies and objectives in support of SaskTel’s ICT division. Provides expertise to senior management providing education, studies and consulting on opportunities that will impact business strategy. Ensures alignment and integration with the corporate strategic plan and develops plans and operational metrics, including approaches for demonstrating business value.
- Accountable to proactively identify and action opportunities to improve revenue and growth initiatives, decrease costs, increase customer service levels and increase employee engagement.
- Accountable to develop opportunities to spark innovation in technology or product service delivery or process improvements.
SPECIFIC ACCOUNTABILITIES
- Accountable for all aspects of the employee lifecycle including hiring, performance management, coaching and mentoring employees.
- Accountable for the planning, architecture, high level design, implementation, support and evolution of SaskTel ICT products and services
- Develops and maintains expertise on emerging technologies and provides leadership within SaskTel and customer organizations on the impacts of and regarding management of transition to these technologies.
- Acquires and applies knowledge of trends and of the competitive environments in the telecommunications and customer industries to position SaskTel within customer business plans.
- Accountable for the optimization of Customer integrated solutions and networks with respect to customer defined requirements and long term profitability of SaskTel.
- Provides a technical leadership role and builds a foundation of support within SaskTel and its alliance partners and leverages the associated relationships in the best interest of SaskTel and SaskTel customers.
- Provides consulting, coaching and/or mentoring to direct reports and others in regard to customer technical requirements, plans and solutions with respect to the associated technologies.
- Performs business/system analysis and consulting regarding complex solutions to help customers improve their business processes and/or adapt to change.
- Develops business cases and manages internal projects and/or assists clients in developing business cases through the appropriate life cycle of ICT products and services.
- Develops and documents requirements, designs, specifications, project schedules, cost estimates, test plans and performance requirements.
- Maintains knowledge of current and emerging methodologies, standards, guidelines and tools associated with fulfillment of the above accountabilities and recommends/influences use of these within SaskTel.
- Assist in the management of projects to ensure they are delivered on-time, on-scope, and within budget, to help maximize profitability for SaskTel.
- Accountable for financial management of projects
QUALIFICATIONS
- Bachelor’s Degree OR Technical Certificate and 3 years relevant experience OR 6 years equivalent experience in a related field
- Current standing of advanced vendor certification(s) as specified in the posting.
- Experience in developing customer proposals and contracts
- Experience at developing and/or maintaining business relationships with solution partners. Demonstrated expertise in managing contracts, negotiating license agreements and service level agreements.
- Extensive experience with negotiating contracts with vendors, partners and consultants
- Extensive experience in the application of information technology principles, methodologies and techniques.
- Demonstrated analytical, business and technical leadership in delivering ICT Products and Services.
- Maintains expertise on emerging technologies, industry trends, information technology, and their cross impacts to SaskTel and the customer.
- Management skills to plan, coordinate and control the resources needed to effectively support major projects
- Experience with financial management and possesses budgeting skills
- Strong team leader and member, able to select and develop staff and able to influence the performance of others.
- Demonstrated experience in managing teams to deliver projects with an understanding of project management.
- Excellent communication skills, both written and verbal and the ability to influence and deal effectively with others.
#LI-POST
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Flexible workplace options may be available.
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About SaskTel
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SaskTel is the leading Information and Communications Technology (ICT) provider in Saskatchewan, with approximately $1.3 billion in annual revenue and nearly 1.4 million customer connections including more than 654,000 wireless accesses, 257,000 wireline network accesses, 295,000 internet and data accesses, 111,000 maxTV service subscribers, and 77,000 security monitoring customers. SaskTel and its wholly-owned subsidiaries offer a wide range of ICT products and services including competitive voice, data and Internet services, wireless data services, maxTV services, data centre services, cloud-based services, security monitoring services, advertising services, and international software and consulting services. SaskTel and its wholly-owned subsidiaries have a workforce of approximately 3,300 full-time equivalent employees (FTEs). Visit SaskTel at www.sasktel.com.
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