Operations Manager

At SCI/Metro our people make us even better, which is why we want you to be a part of our fast growing organization. SCI/Metro recognizes that having a great team is the key to success, which is why we attract and retain the right people with an employee experience that focuses on building trust, embracing change, and achieving our goals together. Any one of our 9000 industry experts will tell you that we take on some of Canada’s toughest service and logistic challenges in specialized transportation, technical services, and supply chain management. For 30 years, our proficient planning and flexible solutions have brought us top tier clients. With clear focus, operational excellence, and future growth at the core of our operation, we apply out-of-the-box thinking to deliver exceptional experiences that take our clients to the next level. Are you ready for your next challenge?

Function of Role

The Operations Manager- Agent Network is responsible for performance and relationship assigned Agents, both comingled and dedicated client contracts

Skills, Knowledge, and Abilities

• Strong working knowledge of delivery operations and systems
• Time management skills
• Excellent leadership and organizational skills
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office and data entry software
• Excellent analytical and problem-solving skills – solution oriented
• Adequate knowledge of warehouse data systems
• Outstanding KPI management and leadership
• Ability to train employees and agents on new procedures.
• Comprehensive knowledge of all client SOPs
• Providing feedback on group and individual agent performance to management according to standard operating procedures
• Ability to provide constructive criticism.
• Ability and desire to learn new methods and systems.
• Participating in evaluating, training, restructuring, and occasional firing of agents

What you bring to the role:

The responsibilities of the Operations Manager | Atlantic Agents consist of, but are not limited to:

• Maintain a strong relationship with assigned agents including site visits.

Min 2 site visits per year per agent site

• Run daily/weekly/monthly meetings ensuring KPI results are achieved with a focus on continuous improvement.
• Create and execute solution-based action plans with agents to address recurring issues and non-compliance (includes monitoring at a driver level)
• Quoting for out of zone deliveries or special projects
• First point of contact for the SCI team (CSR, Reverse, Claims) on escalations

-Drivers Conduct

-Property Damages

-Lost or damaged items

-Client Escalations

-FSA or service day issue

If this sounds like you, we want to hear from you! Send your resume to Vickie.kesek@sci.ca

Working at SCI/Metro:

First and foremost, at SCI/Metro, we are committed to creating a safe and healthy work environment, which is why we support our people with programs that serve the health and wellness of everyone. We also recognize that business moves quickly, and we strongly believe that success in our fast-paced environment is defined by the achievements of all our employees. We pride ourselves in the collaborative approach we apply to our work, and with a flat organizational structure, each employee at SCI/Metro is empowered to make a difference every day. Our people find success through their desire to discover new strengths, learn new skills, and gain unique experiences. With a balanced compensation portfolio, we encourage our people to lead with agility and strive for excellence.

SCI/Metro is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.

We thank all candidates for applying, however, only successful candidates will be contacted for an interview.