Front Desk Representative

Job Title: Front Desk Representative

Location: Vancouver, BC

Job Type: Full-Time

Department: Customer Service/Reception

Reports To: Office Manager

Job Summary: We are seeking a friendly, organized, and professional Front Desk Representative to join our team. The successful candidate will be the first point of contact for our company, providing exceptional customer service to all visitors and callers. This role requires excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment.

Key Responsibilities:
Greet and welcome visitors with a warm and professional demeanor.
Manage incoming and outgoing mail and packages.
Schedule and confirm appointments for clients and visitors.
Assist with administrative tasks such as data entry, filing, and organizing documents.
Provide information about the company and its services to visitors and callers.
Handle customer inquiries and complaints with a positive attitude and provide appropriate solutions.
Coordinate with other departments to ensure seamless operations.
Monitor office supplies and place orders when necessary.
Ensure compliance with security procedures by monitoring logbooks and issuing visitor badges.

Qualifications:
High school diploma or equivalent; additional education or certification in office management is a plus.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Customer service-oriented with a pleasant and professional demeanor.
Ability to handle stressful situations calmly and effectively.