Business Analyst

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. What You’ll Do Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution, and improvement of action plans by providing advice and guidance to others in the application of information and best practices. Support and align efforts to meet customer and business needs. Manage customer relationships and expectations by developing a communication process to keep others up to date on project results. Stay current with customer needs and strategies; utilize formal and informal written communication methods (for example, emails, newsletters, PowerPoint presentations, executive updates, task lists, and updates) to communicate updates and findings; and facilitate project meetings and presentations to all types of diverse audiences (for example, senior management, Customers, technical staff) Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships. Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers, and others; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results. Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies. Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. Provide project-level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan) Collaborate closely with developers to implement the requirements, and provide necessary guidance to testers during the QA process. Identify improvement opportunities (proactive and reactive) Elicit and clearly document business and systems requirements. Assess business process and system inefficiencies. Identify ways to increase adoption and customer satisfaction. Demonstrated fluency in business processes and process differentiation. Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes. Understand and negotiate the needs and expectations of multiple stakeholders. Serve as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement, and implementations. Assist with and test implementation for all payer and vendor relationships to ensure data transfer collection, quality, and reporting relationships are working appropriately down to the market level to ensure market team member and provider experience is appropriate. Create and maintain issue logs, meeting minutes, meeting schedules, project summaries, and updates. Create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts. Meet with the project team regularly to review project deliverables and deadlines. Develop and execute test plans. Support system conversions, upgrades, enhancements Experience You’ll Bring 2-3 years of progressive experience working in project management or business analyst role Must have experience working on large-scale projects as well as handling day-to-day operational requests from the business. Strong project management, ability to successfully manage multiple tasks at any given point, strong relationship-building skills & communication skills. Understanding of Indices, fundamentals, and analytical data, returns level data, etc. Data analysis – Must have proficiency with SQL, Microsoft Excel PMP Certification #LI-AK1 If you want to bring your ideas to life, apply at SOTI today. We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at careers@soti.net. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee. SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI’s innovative portfolio of solutions, organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices. With SOTI’s world-class support, enterprises can take mobility to endless possibilities. For more information, visit soti.net.