SUNSHINE COAST AIR
CUSTOMER SERVICE AGENT
Welcome to Sunshine Coast Air! We are a locally owned float plane operator located on the Sunshine Coast. We operate daily flights to Vancouver and Vancouver Island, as well as local tours and charter services around the beautiful West Coast of British Columbia.
We are seeking a motivated and enthusiastic applicant to join our team as a Customer Service Agent in our busy Sechelt head office. As the first point of contact, the successful applicant will provide professional, friendly and welcoming service to our passengers.
REPONSIBILITIES
- Providing excellent customer service to in-bound callers or walk-in clientele regarding scheduled flights, scenic tours, charter flights and general enquiries
- Preparing quotes, bookings and confirming travel details for passengers
- Processing passenger and supplier payments and balancing daily cash-outs
- Creating operational flight plans, including management of weights and balance of aircraft for each flight
- Responsible for flight dispatching and following of all flights
- Ability to communicate relevant schedule updates, flight changes and delays in a calm and timely manner to passengers
- Checking in passengers for scheduled flights and local tours
- Escorting passengers & their luggage to their flight
- Assisting with data entry and projects as required
- Maintaining a clean office environment
QUALIFICATIONS AND SKILLS
- Previous experience providing excellent customer service while working in a fast-paced environment
- Confidence with problem-solving and conflict resolution experience
- Proficiency with Windows based applications, including Office 365 & Microsoft Teams
- Ability to work individually, as well as within a team environment
- Proficiency in English, with strong verbal and written communication skills
- Knowledge of Vancouver Island, Sunshine Coast and surrounding areas an asset
- Flexible availability to work various shifts based on operational requirements – including weekends and holidays
This role is available a part time basis of an average of 24-32 hours per week over a two-week period, on a modified schedule as operational needs require. This role requires a successful candidate to work weekends and holidays. This role is available seasonally, however may have the option to extend through winter based on operational needs and candidate ability.
Job Types: Part-time, Seasonal
Pay: From $20.00 per hour
Expected hours: 24 – 35 per week
Benefits:
- Casual dress
- Company events
- Extended health care
- On-site parking
Schedule:
- 10 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed
Supplemental pay types:
Ability to commute/relocate:
- Sechelt, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Must be able to work weekends and holidays
- Do you currently live on the Sunshine Coast, or have accommodations secured for a relocation?
Experience:
- customer service: 1 year (required)
Work Location: In person