IT Desktop Team Lead

The ideal candidate for this position should possess the following qualifications and experience:

Industry:

• Information Technology (IT) Services
• Specifically, experience in desktop support, technical support, network infrastructure support, and project management within an IT services or managed services environment.

Required Experience and Skills:

• Education: Bachelor’s degree in a related field (e.g., Computer Science, Information Technology, or a related discipline) or an equivalent combination of education and experience.
• Experience: 3-5 years of related experience in IT support, technical support, or a similar role.
• Technical Skills:
• Proficiency in installing, configuring, and troubleshooting desktop systems, workstations, servers, and network infrastructure.
• Experience with managing passwords, data integrity, and file system security for desktop environments.
• Ability to communicate highly technical information to both technical and nontechnical personnel.
• Familiarity with problem management databases and help desk systems.
• Leadership Skills:
• Experience in providing operational leadership and technical support to a team.
• Ability to offer feedback and recommendations regarding technicians and operational performance.
• Experience in managing projects to successful completion.
• Strong administrative management skills, including time and record keeping, compliance review, overseeing work assignments, and scheduling of the team.
• Customer Service Skills:
• Proven ability to maintain the highest level of customer satisfaction by resolving all tangible problems and concerns.
• Professional communication skills, both verbal and written.
• Additional Skills:
• Experience in creating technical documents and maintaining a knowledge base.
• Ability to conduct training programs for computer users about basic and specialized applications.
• Proficiency in managing service delivery metrics and preparing operational reports.
• Ability to support new hire assimilation and conduct training on new processes, procedures, and technology.

Additional Requirements:

• Certifications: Any relevant certifications that support the candidate’s ability to maintain and support computer equipment and peripherals.
• Professionalism: Represents the company in a professional and businesslike manner, effectively communicating with customers and associates.

This role requires a balance of technical expertise, leadership, customer service, and administrative management skills to ensure successful team operations and high customer satisfaction.

Job Types: Full-time, Permanent

Pay: $27.00-$29.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Desktop support: 7 years (preferred)
• Technical support: 8 years (preferred)
• Network installation: 7 years (preferred)
• configurations: 6 years (preferred)
• workstations: 6 years (preferred)
• team lead: 5 years (preferred)

Licence/Certification:

• CompTIA A (preferred)
• CCNA (preferred)

Work Location: In person