Call Centre Manager

Job Summary
We are seeking a highly motivated and experienced Call Centre Manager to join our team. As the Call Center Manager, you will be responsible for overseeing the daily operations of our call center and ensuring that our customers receive exceptional service. This is a leadership role that requires strong communication skills, the ability to analyze data, and a passion for providing excellent customer service.

Responsibilities
- Manage and supervise a team of call centre representatives, providing guidance and support as needed
- Monitor call centre performance metrics and implement strategies to improve efficiency and customer satisfaction
- Develop and implement training programs to ensure that representatives are equipped with the necessary skills and knowledge to excel in their roles
- Analyze call centre data to identify trends and areas for improvement
- Collaborate with other departments to resolve customer issues and ensure a seamless customer experience
- Handle escalated customer complaints or issues in a professional and timely manner
- Maintain up-to-date knowledge of industry trends and best practices in call centre management

Experience
- Proven experience in managing a call centre or customer service team
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication skills, both verbal and written
- Ability to analyze data and make data-driven decisions
- Experience with project management and process improvement methodologies

If you are a results-oriented individual with a passion for delivering exceptional customer service, we would love to hear from you. Apply now to join our team as the Call Centre Manager.

Job Type: Full-time

Salary: $45,000.00-$60,000.00 per year

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• On-site parking
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Application question(s):

• Why are you interested in this role?

Work Location: In person