This is an excellent opportunity for a well-spoken, friendly, and experienced Customer Service Representative to be responsible for receiving and handling calls in a busy taxicab services call centre. This is a full-time, permanent position for the afternoon shift. This is a fantastic opportunity for a confident, resourceful, go-getter who wants to use their skills and continue to learn.
Duties and Responsibilities:
- Receive taxicab trip requests via telephone and/or email in a fast-paced environment while multi-tasking.
- Have the ability to quickly understand customer needs while building a positive rapport.
- Enter trip request details into Dispatch Software accurately and quickly.
- Answer telephone and emails in an effective, clear, and professional manner (verbal and written) focusing on understanding customer needs while remaining calm and courteous.
- Act as a communication liaison with drivers, dispatchers, and other key stakeholders providing necessary support including in emergency situations.
- Properly document inquiry details and direct them to appropriate parties in a timely manner
- Complete administrative tasks such as data collection and entry to assist with the billing process.
- Be able to learn and apply new policies and procedures.
- Assist drivers and dispatchers with emergency situations.
Qualifications:
- At least 3 years of customer service and administrative experience; preferably within passenger transportation or courier companies
- Strong knowledge of the road network throughout the City of Toronto with an ability to learn new information.
- Excellent knowledge of basic computer programs including Microsoft Office (Word, Excel, Outlook) and software; ability to learn customized dispatch programs.
- Strong written and verbal communication skills are essential.
- Excellent customer service and interpersonal skills.
- Ability to multi-task and act quickly.
- Strong organizational skills with sound knowledge of general office and administrative practices
- Ability to work individually as well as in a team environment in high-pressure situations.
- Capable to work with minimal supervision.
- Punctual and good attendance record.
- Ability to work in a flexible schedule that includes occasional evenings, weekends, and holidays.
We recognize that our strength comes from our people and our success is dependent on the quality, integrity, and commitment of our team members. We are committed to providing a safe, healthy, and enthusiastic team environment where each employee can grow personally and professionally.
We are an equal opportunity employer. If you are interested and have the required experience and skills, please send us your resume. Qualified and selected candidates will be contacted for an interview.
Job Type: Full-time
Salary: $16.55-$18.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Vision care
Flexible Language Requirement:
Schedule:
- 10 hour shift
- 8 hour shift
- On call
- Weekends as needed
Application question(s):
- This position is located in Etobicoke at Hwy27/Steeles. Is the location suitable for you?
Experience:
- Customer service: 3 years (preferred)
Work Location: In person