Overview
We are seeking a Customer Service Representative to join our team. The ideal candidate will be a skilled communicator with a passion for providing exceptional customer service. This position offers the opportunity to interact with customers and assist them with their inquiries and needs.
Duties
- Communicate effectively with customers via phone, email, and chat
- Provide outstanding customer service by addressing customer concerns and resolving issues promptly
- Perform data entry tasks accurately and efficiently
- Utilize phone etiquette to ensure positive customer interactions
- Upsell products or services to customers when appropriate
Requirements
- Proficiency in English; fluency in Spanish is a plus
- Strong analytical skills to assess customer needs and provide solutions
- Ability to multitask and prioritize workload effectively
- Bilingual proficiency is advantageous
- Prior experience in customer service is preferred
Job Type: Full-time
Pay: $31.00-$33.00 per hour
Education:
Experience:
Work Location: In person