Consumer Services Assistant

Here at Vecova, we are passionate about inclusion and believe we can improve the lives of all members of our community. We are a dynamic leader in the disability sector providing programs, services and enterprises designed to meet the needs of persons of all abilities through housing, employment and wellness services. We are a team of talented individuals, big-thinkers and collaborators, who embrace our values and guiding principles to drive our mission and vision forward.

“We are creating a workplace culture of inclusion and belonging where all team members feel heard and valued. We are a diverse group of individuals working towards a common and noble goal of inclusion for everyone.” – Kelly Holmes-Binns, Chief Executive Officer - Vecova

THE OPPORTUNITY – Consumer Services Assistant (Part Time)

WHAT YOU WILL DO

• Greet and direct visitors and consumers who are accessing Vecova services
• Respond to all enquiries, answer phones and respond to emails in a timely manner
• Register consumers in Vecova’s programs and classes, support Consumer Service Specialists with admission and intake
• Process payments and complete cash out reports
• Support the Consumer Services Assistant Manager with financial administration, purchasing and invoicing, and with facility rentals and bookings
• Enter program registration data into various platforms
• Organize and maintain the consumer services space and general equipment

WHAT YOU BRING

We are looking to engage team members with diverse skills, experiences and interests. These are some of the competencies and credentials we are looking for:

• Minimum 3 years’ experience in Administration or Customer Service
• A Grade 12 diploma is required
• Experience using a registration platform is required, experience using ActiveNet is an asset
• Experience handling cash and operating a point-of-sale system
• Current certification in Standard First Aid/CPR “C” including AED is an asset
• Exceptional problem-solving and conflict-resolution abilities
• Demonstrate a high standard of professionalism aligned with Vecova values
• Maintain a positive working relationship with all Vecova team members
• Represent Vecova in a professional manner
• Demonstrate a high level of initiative and enthusiasm
• Maintain confidentiality at all times
• Demonstrate a high level of administrative and IT capacity

WHY WORK AT VECOVA?

No two days will be the same! You’ll have the opportunity to embark on a gratifying career with an organization that puts people first. We offer competitive compensation, a great benefits program, onsite fitness programs, flexible work schedules, and generous paid time off to spend time with family, pursue adventure or take time for interests outside of work.

Vecova is committed to life-long learning and ongoing training is part of who we are. We have comprehensive training programs and we offer learning opportunities to expand your knowledge and skills, stay current in your field, and continue to learn as your career progresses.

When you work at Vecova you belong. Join Us!

OUR COMMITMENT TO DIVERSITY AND INCLUSION

• Vecova is committed to diversity, equity, inclusion and accessibility for everyone.
• We welcome this journey of continual learning with our dedicated employees and community.
• We strive to operate with an open mind and seek the contributions of people with diverse backgrounds.
• We believe this only strengthens our workplace culture and ability to advance our mission.
• We work to inspire and inform the community to be inclusive - from our daily work
• supporting individuals in the community and in living environments, to our social
• enterprise and employment programs.

Join us in building a future for people with all abilities where everyone is valued, belongs, and thrives.

Vecova celebrates diversity and is proud and committed to being an equal opportunity employer. We recruit, employ, train, compensate and promote regardless of Race, Religious beliefs, Color, Gender, Gender identity, Gender expression, Physical disability, Mental disability, Age, Ancestry, Place of origin, Marital status, Source of income, Family status and Sexual orientation (Alberta Human Rights Commission). At Vecova, we actively seek candidates from diverse backgrounds and are committed to an inclusive environment free of discrimination and harassment.

We provide support in our recruitment process to candidates with disabilities; including accommodation, that takes into account candidates’ accessibility needs. Please connect, in confidence, with our Human Resources Team at careers@vecova.ca if you require accommodation within the recruitment process.

We greatly appreciate applications from all interested candidates; however only those selected for an interview will be contacted. All candidates applying for positions must be authorized to work in Canada without employer support. This competition will remain open until a suitable candidate is found.

Job Type: Part-time

Benefits:

• Casual dress
• On-site parking

Schedule:

• Every Weekend

Experience:

• customer service: 3 years (preferred)

Work Location: In person