Job Posting for IT Operations Analyst at Veracity Software Inc
Job Title: IT Operations Analyst
Job Location: Toronto, ON (2 days/week onsite)
# Positions: 3
Employment Type: C2H / FTE Canada
Key Technology: Google Cloud, Kubernetes, Windows, Linux, GitHub
Job Responsibilities
Provide planning, communication, and reporting of day-to-day ticket metrics and longer-term tactical objectives.
Level 2 support of Client business line Cloud Infrastructure including PaaS/IaaS/Containers across all production and test environments.
Manage non-standard/complex P1, P2 (Major Incidents), P3, and P4 incidents and service requests.
Ensure customer service satisfaction and enable continuous improvements.
Oversee higher complexity operational and preventive maintenance tasks.
Manage complex remedial and unscheduled urgent changes.
Required
Skills and Experience Required:
5 years of experience in information technology supporting Google Cloud projects.
Recent hands-on experience in operational production support with GCP.
Strong to Expert knowledge of supporting GCP including GKE workloads.
Knowledge of OS technologies (Windows, RedHat Linux).
Familiar with CI/CD tools such as GitHub, Jenkins, etc.
DevOps and Agile understanding.
Working knowledge of Local Area Networks (LAN) and Wide Area Networks (WAN).
Knowledge of scripting languages and tools such as Python, JavaScript, PowerShell, Bash.
Must have a solid understanding of Incident, Change, and Problem Management methodologies as well as solid experience in a large, high-performance production environment.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles
Skills Library